Maintenance & Service Guide
Presario 1200 Series
Model: 1245
Home Page Notice Preface Product Description Troubleshooting Illustrated Parts Catalog Removal & Replacement Procedures Specifications Pin Assignments Battery Pack Operations
Solving PC Card Problems
Some common causes and solutions for PC Card problems are listed in the following table.
Problem
When turned on, the computer does not beep when a PC Card is inserted.
PC Card modem, fax, or network card does not work.
PC Card modem or fax card does not work.
Modem network PC Card does not work.
Solving PC Card Problems
Probable Cause | Solution(s) |
Card is not inserted properly. Ensure that the card is inserted in the correct
PC Card beeps are disabled. orientation.
| |
| in the Control Panel; click the |
| Global Settings tab; then, |
| enable PC Card sound effects. |
Speaker is turned off or | Press volume buttons to |
volume is turned down. | turn the speaker on; then, |
| increase the volume. |
PC Card drivers are not | Double click the Add New |
installed. | Hardware icon in the Control |
| Panel for installation |
| instructions. |
| If PC Card or drivers are not |
| compatible with Windows, |
| install drivers and use the PC |
| Card in |
Card or card driver is not | Contact your Compaq- |
supported. | authorized service provider |
| for a list of PC Cards tested |
| successfully in Compaq PC |
| Card platforms. |
Card is not fully inserted into | Ensure that the card is |
the slot or is not inserted | inserted in the correct |
properly. | orientation. |
Telephone cord is not plugged | Check and secure telephone |
in all the way. | connection. |
Necessary drivers are not | Install drivers. |
installed (turned on). |
|
You are trying to access the | See Specifications to verify |
card using the wrong COM | COM port. |
port. |
|
The card conflicts with a | See Specifications to verify |
serial device. | address. |
The card is not supported. | Use supported cards only. |
Network driver is not | Install driver. |
installed or is not set up |
|
properly. |
|
Memory or storage card does not work.
Telephone cord is not properly connected.
SRAM and flash
memory cards require that the memory card driver be loaded (turned on).
Flash memory cards require the that the Microsoft FlashFile System be loaded.
Hard drives on flash
mass storage cards require that the
PC Card ATA driver be loaded.
You are trying to access the hard drive card using the wrong drive letter.
The card is not supported.
Verify telephone connection. Install driver.
Contact your Compaq authorized service provider for a list of PC Cards tested successfully in Compaq PC Card platforms.
Solving Power Problems
Problem
Computer won't turn on and battery pack is not inserted.
Computer turned off while it was left unattended and the power icon is off.
Solving Power Problems
Probable Cause
Computer is not connected to a power source.
Power cords to the external power source are unplugged.
Power adapter is defective.
System board is defective.
System initiated Hibernation due to a critical
System initiated Hibernation after a preset timeout.
Solution(s)
Insert battery or connect an external power source.
Ensure that power cords connecting the computer and the external power source are plugged in properly.
Replace AC Adapter and restart.
Replace the system board.
Replace the battery pack with a fully charged battery pack or connect the computer to an external power source. Then turn on the computer.
Turn on the computer.
Solving Printer Problems
If you experience problems printing, run a printer
| Solving Printer Problems |
Problem | Probable Cause |
Printer will not turn on. | The signal cable may not be |
| connected properly, or the |
| printer is unplugged. |
Solution(s)
Ensure that the signal cable is properly connected and that the power cord is connected to the electrical outlet.
Printer will not print. | Printer is not turned on or is off |
| line. |
The device drivers for your application are not installed.
Printer that is set up for a network is not connected to the network.
Printer cable is too long, unshielded, or defective.
Paper tray is empty.
Printer prints garbled | Correct printer drivers are not |
information. | installed. |
Cable is not connected properly.
Cable is defective.
Turn the printer on and set it to on line.
Refer to the printer documentation to install the correct printer driver.
Connect the printer to the network.
Replace the cable.
Fill the paper tray with paper and set the printer to online.
Refer to the printer documentation to install the correct printer driver.
Ensure that the printer signal cable is properly connected to the computer.
Replace the printer cable and retest.
Solving Touch Pad/Pointing Device Problems
Some common causes and solutions for Touch Pad/pointing device problems are listed in the following table.
Solving Touch Pad/Pointing Device Problems
Problem
Touch Pad or mouse does not work.
Cause
Incorrect or no device driver is installed.
Solution(s)
Install the device driver and add to the AUTOEXEC.BAT file or CONFIG.SYS file.
External mouse does not work.
Touch Pad or mouse does not work even though the device is enabled in Windows.
Cursor skips or moves abnormally when using the Touch Pad.
The device driver is not installed in Windows.
Mouse is not securely connected or is connected to an incorrect external connector.
Mouse is not enabled.
Cable not properly seated in Touch Pad board.
Defective Touch Pad board.
Defective system board.
Device driver is not correctly installed in Windows.
The Touch Pad needs to be cleaned.
Install the Touch Pad/mouse driver in Windows.
Ensure that the mouse is securely connected to the appropriate external connector.
Enter MOUSE at the system prompt to activate the mouse device driver.
Add a line in the AUTOEXEC.BAT file to automatically activate the mouse device driver each time computer is turned on or restarted.
Reseat cable.
Replace Touch Pad board.
Replace system board.
Install the appropriate device driver in Windows.
Clean the Touch Pad with a cloth dampened with alcohol or an
