Compaq Interconnect Switch Table G-1:Troubleshooting: Setting Up and Accessing

Troubleshooting

Table G-1: Troubleshooting: Setting Up and Accessing

Problem Possible Cause Possible Solution

Forgot the administrator	Unknown
user name and password
that you configured on the
GbE Interconnect Switch.

Call Compaq technical support at 1-800-OK COMPAQ or your service representative and provide your GbE Interconnect Switch MAC address (available on the MAC address label attached to your GbE Interconnect Switch) to obtain a unique switch password. This password gives you Root privileges. After receiving the password, do the following:

1.Reboot the GbE Interconnect Switch.

2.Access the console interface.

3.Within 60 seconds of when the Logon screen displays, type the password in the Password field.

4.Leave the Username field blank.

5.Press the Enter key. The main menu will be displayed.

6.Access the User Accounts Management option and set a new Administrator password. (Refer to Chapter 3.)

If you do not need to preserve your GbE Interconnect Switch configuration, reload the factory default settings:

1.Power off the system.

2.Power on the system. The console interface logon screen is displayed.

3. In the Username field, do the following very quickly: Press the Esc key and type DLKS.

4. At the prompt (>), type

FactoryReset.

5. A message is displayed indicating that the system is rebooting. The factory defaults reload and the GbE Interconnect switch reboots.

6. Follow the directions to log on to the GbE Interconnect Switch for the first time. Refer to “Logging on to the GbE Interconnect Switch” in Chapter 3.

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G-2 Compaq ProLiant BL p-Class GbE Interconnect Switch User Guide