Troubleshooting

 

Table G-1: Troubleshooting: Setting Up and Accessing continued

 

 

Problem

Possible Cause

Possible Solution

 

 

 

 

 

 

Cannot connect to the GbE

The GbE Interconnect Switch IP

• From the serial console interface on the

 

Interconnect Switch

address may not be configured or

Switch IP Settings screen, make sure

 

remotely using the Web

correct.

that the GbE Interconnect Switch IP

 

interface.

 

address is configured and valid on your

network.

• Use the correct IP address to establish the Web connection with the GbE Interconnect Switch.

Access to the GbE Interconnect Switch using the Web interface is disabled.

From the serial console interface on the Advanced Switch Settings screen, make sure that the Web interface is enabled.

The Proxy server settings are configured on your Internet browser and your proxy server does not know the GbE Interconnect Switch IP address.

Disable the manual proxy settings on your Internet browser and let it automatically find Web servers using the IP address.

The Security IP list (if used) does not contain the IP address of your management station.

From the SNMP Manager Configuration screen, make sure that the Security IP list or Management IP Station list has the IP address of your management station.

Cannot connect to the GbE Interconnect Switch SNMP interface.

The GbE Interconnect Switch IP

• From the serial console interface on the

address may not be configured or

Switch IP Settings screen, make sure

correct.

that the GbE Interconnect Switch IP

 

address is configured and valid on your

 

network.

•Use the correct IP address to establish the SNMP connection with the GbE Interconnect Switch.

The Security IP list (if used) does not contain the IP address of your management station.

From the SNMP Manager Configuration screen, make sure that the security IP list or Management IP Station list has the IP address of your management station.

Cannot connect to the GbE Interconnect Switch management interface through the Telnet, Web, or SNMP interfaces. The IP configuration, including address settings, is valid and the VLANs are configured correctly.

The internal switch processor port (meant for supporting switch management interfaces) and the port to which you have connected to access the switch from the Telnet, Web, or SNMP interfaces are not in the same VLAN.

Make sure that the Management VLAN ID on the Switch IP Settings screen is the same as the VLAN ID of the port that is trying to make the Telnet, Web, or SNMP connection. If not, change it to match.

Compaq ProLiant BL p-Class GbE Interconnect Switch User Guide

G-5