Troubleshooting

Table G-4: Troubleshooting: Upgrading Firmware Using the Serial Port

Problem

Possible Cause

Possible Solution

On the serial console screen, a message that GbE Interconnect Switch failed to load runtime image (firmware) is displayed.

The Runtime image (firmware

Download the new runtime image (firmware file)

file) is corrupt.

using the procedure in Appendix F.

 

 

The Flash file system is partially

Call your service representative.

corrupted.

 

From the serial console,

You did not press the pound (#)

Press the pound (#) key immediately when you see

pressing the pound (#) key

key during the time the boot

the boot procedure starting the Power-On Self-

during the boot procedure

procedure responds to this

Test. Pressing the pound (#) key in the middle of

does not force the GbE

special key.

the Power-On Self-Test process puts the GbE

Interconnect Switch into

 

Interconnect Switch into the download mode

the download mode.

 

instead of the runtime mode.

 

 

 

After forcing the GbE

Your terminal emulation session

Change the baud rate of your terminal emulation

Interconnect Switch into

baud rate does not match the

session to match the GbE Interconnect Switch

the download mode, the

GbE Interconnect Switch serial

serial console baud rate in the download mode.

console screen displays a

console baud rate in the

NOTE: The baud rate for the GbE Interconnect

message to change the

download mode.

Switch serial console in the download mode and

baud rate for your terminal

 

 

runtime mode are two separate settings.

emulation session for

 

 

 

ZModem transfer and also

 

 

displays unusual

 

 

characters.

 

 

After starting to download the firmware file, the download fails.

The firmware file is not the correct one or is corrupt.

•Obtain the latest firmware file that is specified for this GbE Interconnect Switch.

•Be sure that the file size matches the original one on the media.

The GbE Interconnect

An error was made when saving

Switch configuration is

the GbE Interconnect Switch

corrupt.

configuration.

Reboot the GbE Interconnect Switch and reload the factory settings. This action clears all settings and restores them to the initial values that were present when the GbE Interconnect Switch was purchased. Refer to “Rebooting the GbE Interconnect Switch” in Chapter 3 (console management interface) or “Resetting the GbE Interconnect Switch Configuration to Factory Defaults” in Chapter 4 (Web-based interface).

After reloading the factory settings, reconfigure the GbE Interconnect Switch settings.

NOTE: When rebooting, you have the option to reset all settings except the IP address.

G-8

Compaq ProLiant BL p-Class GbE Interconnect Switch User Guide