Troubleshooting

Table G-1: Troubleshooting: Setting Up and Accessing continued

Problem

Possible Cause

Possible Solution

The Power LED on the GbE Interconnect Switch is not on.

The GbE Interconnect Switch is not seated properly.

Make sure that the GbE Interconnect Switch is inserted completely and seated properly.

 

The server blade enclosure is not

Make sure that the server blade enclosure is

 

powered up.

powered up and all the power connections

 

 

are intact.

 

 

 

The Power LED on the

The standby mode time out function

Force the GbE Interconnect Switch to boot by

GbE Interconnect Switch

is malfunctioning.

pressing the Pwr/Rst button.

stays amber for more than

 

 

30 seconds and GbE

 

 

Interconnect Switch does

 

 

not boot.

 

 

 

 

 

No link LED displays, even after you plug the Category 5 cable in the RJ-45 connector of the external port.

The cable is not properly plugged in.

Check the cable to ensure that it is plugged in

 

and seated properly.

 

 

The cable or connector heads are

Replace the cable with another tested cable.

faulty.

 

 

 

The RJ-45 connector on the switch

After checking and replacing the cable, if no

or LED is faulty.

link LED displays, check whether the port is

 

transferring data. If yes, the LED is faulty. If

 

no, it could be a faulty RJ-45 connector. Call

 

your service representative.

Cannot access the GbE Interconnect Switch serial console interface using null modem connection from a PC Terminal Emulation Program.

The null modem cable is faulty.

Make sure that you use the null modem cable

 

provide by Compaq Computer Corporation

 

with this hardware.

 

 

The connection settings do not

Make sure that the PC Terminal Emulation

match the GbE Interconnect Switch

session settings match the GbE Interconnect

serial settings.

Switch serial settings.

 

NOTE: Refer to Chapter 3 for default serial

 

settings if you are connecting to the GbE

 

Interconnect Switch for the first time.

An error message that the

The system diagnostic tests failed.

GbE Interconnect Switch

 

failed to complete the

 

system self-testing is

 

displayed on the serial

 

console screen.

 

Note the reason for the failure from the serial console screen message and call your service representative.

The keyboard locks up

Scroll lock is on.

when using HyperTerminal

 

to log on to the GbE

 

Interconnect Switch

 

through the console

 

interface.

 

Press the Scroll Lock key on the keyboard and make sure that the scroll lock is off.

continued

Compaq ProLiant BL p-Class GbE Interconnect Switch User Guide

G-3