Appendix C Troubleshooting

Appendix C Frequently Asked Questions

C.1 Based on which firmware release is this User’s Manual written?

This User’s Manual is written based on NetPassage 15B firmware release 2.74 build 1000.

C.2 I have forgotten the IP address that I have set on my NetPassage 15B, what should I do?

You may run the utility NPFIND.EXE located in the Product CD, it will report the IP address of the NetPassage 15B found in the network.

C.3 The “CONN” LED on my NetPassage 15B is flashing rapidly, and I cannot connect to the web-based configuration interface, why?

The rapid flashing of the “CONN” LED indicates that the router firmware has been corrupted. The firmware recovery utility may be found on the Product CD.

C.4 I have configured NetPassage 15B with my broadband Internet account. I am able to PING the ISP gateway IP address. However, I cannot surf the Internet.

If you have not configured the DHCP server to configure the DNS information of the computers in the network, you need to manually configure the DNS entry on every computer. Without the DNS server, your will not be able to resolve domain name (eg www.compex.com.sg) into IP address. Refer to Section 2.2.2 on how to configure for DNS server on the computer.

C.5 I am using Cable Internet and have tried to configure NetPassage 15B to work with it. I just couldn’t get the ISP to release an IP to me. When I connected my computer directly to the Cable modem, I am able to surf the Internet.

Your ISP has probably logged the MAC address of your computer. You should clone the MAC address of your computer to NetPassage 15B. Refer to paragraph titled Cloning MAC Address to NetPassage 15B under Section 3.2

C.6 I have forgotten the IP address and the log in password. Is there any possibility to reset NetPassage 15B to factory’s default.

You can perform a hardware reset by first removing the covering case of NetPassage 15B. Manipulate the jumpers according to the table below to achieve the desired effect.

Action

Normal

Reset Password to

Reset to factory

 

 

default value

default setting

JP4

Closed

Closed

Closed

JP5

Closed

Open

Closed

JP6

Closed

Closed

Open

*Note: JP4: Reserved for future use. It is always Closed.

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Compex Technologies NetPassage 15B Appendix C Frequently Asked Questions, Action Normal Reset Password to Reset to factory