Troubleshooting (continued)
VideoPhone is not functioning properly behind NAT. Go to Settings/Network/Public IP. Select “Auto detect public IP Address.” If the VideoPhone is unable to detect the public IP Address, it should be entered manually using “Use specific IP Address.” The public IP Address is given to you by either your ISP or your network administrator.
Incorrect network speeds. See the Incorrect Network Speeds section in this Troubleshooting Guide
Volume is adjusted incorrectly. You can adjust the volume on the TV as you would when watching a television show. You might also be able to adjust the volume on your telephone. Consult your TV and/or telephone user guide for support.
13.Audio stops during a call.
Far side muted their audio. If the far side mutes their audio you will not be able to hear him or her.
Network is congested. Give the VideoPhone a couple of minutes to try to recover, or disconnect the call and try again at a later time.
14. Audio has a echo.
Far side television is too loud. The far side television volume needs to be turned down.
15. Excessive delay during a conversation.
Incorrect network speed settings (too fast). Decrease the send/receive speeds and attempt the call again. (SettingsNetworkSpeed)
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