Dell Diagnostics | Dell 0DTN4TA00, W01B001 instruction

Using Support Tools

Dell Diagnostics

If you experience a problem with your computer, perform the checks in “Lockups and Software Problems” on page 39 and run the Dell Diagnostics before you contact Dell for technical assistance.

It is recommended that you print these procedures before you begin.

NOTE: Dell Diagnostics works only on Dell computers.

NOTE: The Drivers and Utilities disc is optional and may not ship with your computer.

See the Dell Technology Guide to review your computer’s configuration information, and ensure that the device that you want to test appears in the system setup program and is active.

Start the Dell Diagnostics from your hard drive or from the Drivers and Utilities disc.

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Starting Dell Diagnostics From Your Hard Drive

The Dell Diagnostics is located on a hidden diagnostic utility partition on your hard drive.

NOTE: If your computer cannot display a screen image, contact Dell (see “Contacting Dell” on page 60).

1.Ensure that the computer is connected to an electrical outlet that is known to be working properly.

2.Turn on (or restart) your computer.

3.When the DELL™ logo appears, press <F12> immediately. Select Diagnostics from the boot menu and press <Enter>.

This will invoke the Pre-Boot System Assessment (PSA) in some computers.

NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft® Windows® desktop; then, shut down your computer and try again.

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Dell 0DTN4TA00, W01B001 setup guide Starting Dell Diagnostics From Your Hard Drive

Contents

Inspiron Page SETUP GUIDE June 2009 P/N DTN4T Rev. A00 Contents Index Setting Up Your Inspiron One Before Setting Up Your Computer Connect the Keyboard and Mouse Connect the Power Cable Connect the Network Cable Optional Setting Up Your Inspiron One Adjust the Computer Stand Press the Power Button Setting Up a Wired Connection Connect to the Internet Optional Setting Up a Wireless Connection Click Start → Connect To Setting Up Your Internet Connection Setting Up Your Inspiron One Using Your Inspiron One Right View Features Using Your Inspiron One Right Panel Buttons and Connectors Headphone or line-out connector Connects to headphones Left View Features Using Your Inspiron One Using the Optical Drive Using Your Inspiron One Back View Features Using Your Inspiron One Back Panel Connectors Using Your Inspiron One Display Features Using Your Inspiron One Productivity and Communication Software FeaturesEntertainment and Multimedia Customizing Your Energy Settings Customizing the Desktop Transferring Information to a New Computer If the User Account Control window appears, click Continue Backing Up Your Data Add an Icon Dell DockAdd a Category Remove a Category or Icon Beep code Possible Problem Solving ProblemsBeep Codes Wireless Connections Network ProblemsWired Connections If the power light is solid amber Power ProblemsIf the power light is blinking white If the power light is blinking amber If you experience other memory problems Memory ProblemsIf you receive an insufficient memory message Click Applications If a program stops respondingClick End Task If you have other software problems About Your System System Using Support ToolsDell Support Center Tab at support.dell.com System Messages Hardware Troubleshooter Click Start → Help and Support Dell Diagnostics Starting Dell Diagnostics From Your Hard Drive If PSA is invoked Insert the Drivers and Utilities disc Remove the Drivers and Utilities disc System Restore Restoring Your Operating System Undoing the Last System Restore Starting System RestoreClick Undo my last restoration and click Next Dell Factory Image Restore Restoring Your Operating System Operating System Reinstallation Before You Begin Reinstalling Microsoft Windows Click Exit if the Install Windows message appears Getting Help Technical Support and Customer Service DellConnect Dell Support websites Online ServicesDell Support e-mail addresses Automated Order-Status Service Product Information Returning Items for Repair Under Warranty or for Credit Before You Call Diagnostic Checklist Contacting Dell Visit support.dell.com If you need to See Finding More Information and ResourcesAt support.dell.com Finding More Information and Resources Processor Basic SpecificationsSystem Model Drives and Devices External Connectors Memory Audio PowerVideo Display Mins Appendix Macrovision Product Notice Index Index ISP Index Page 0DTN4TA00