INSPIRON
Getting Help
If you experience a problem with your computer, you can complete the following steps to diagnose and troubleshoot the problem:
1.See “Solving Problems” on page 35 for information and procedures that pertain to the problem your computer is experiencing.
2.See the Dell Technology Guide for more troubleshooting information.
3.See “Dell Diagnostics” on page 44 for procedures on how to run Dell Diagnostics.
4.Fill out the “Diagnostic Checklist” on page 60.
5.Use Dell’s extensive suite of online services available at Dell Support (support.dell.com) for help with installation and troubleshooting procedures. See “Online Services” on page 56 for a more extensive list of Dell Support online.
6.If the preceding steps have not resolved the problem, see “Before You Call” on page 59.
NOTE: Call Dell Support from a telephone near or at the computer so that the support staff can assist you with any necessary procedures.
NOTE: Dell’s Express Service Code system may not be available in all countries.
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