DellConnect, Technical Support and Customer Service | Dell W01B001

When prompted by Dell’s automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do not have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions.

NOTE: Some of the services are not always available in all locations outside the continental U.S. Call your local Dell representative for information on availability.

Getting Help

Technical Support and Customer Service

Dell’s support service is available to answer your questions about Dell hardware. Our support staff use computer-based diagnostics to provide fast, accurate answers.

To contact Dell’s support service, see “Before You Call” on page 59 and then see the contact information for your region or go to support.dell.com.

DellConnect

DellConnect™ is a simple online access tool that allows a Dell service and support associate to access your computer through a broadband connection, diagnose your problem and repair it all under your supervision. For more information, go to www.dell.com/DellConnect.

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Dell W01B001, 0DTN4TA00 setup guide DellConnect, Technical Support and Customer Service

Contents

Inspiron Page SETUP GUIDE June 2009 P/N DTN4T Rev. A00 Contents Index Before Setting Up Your Computer Setting Up Your Inspiron One Connect the Keyboard and Mouse Connect the Power Cable Connect the Network Cable Optional Setting Up Your Inspiron One Adjust the Computer Stand Press the Power Button Connect to the Internet Optional Setting Up a Wired Connection Click Start → Connect To Setting Up a Wireless Connection Setting Up Your Internet Connection Setting Up Your Inspiron One Right View Features Using Your Inspiron One Using Your Inspiron One Right Panel Buttons and Connectors Headphone or line-out connector Connects to headphones Left View Features Using Your Inspiron One Using the Optical Drive Using Your Inspiron One Back View Features Using Your Inspiron One Back Panel Connectors Using Your Inspiron One Display Features Using Your Inspiron One Software Features Productivity and CommunicationEntertainment and Multimedia Customizing the Desktop Customizing Your Energy Settings If the User Account Control window appears, click Continue Transferring Information to a New Computer Backing Up Your Data Add a Category Dell DockAdd an Icon Remove a Category or Icon Solving Problems Beep code Possible ProblemBeep Codes Network Problems Wireless ConnectionsWired Connections If the power light is blinking white Power ProblemsIf the power light is solid amber If the power light is blinking amber Memory Problems If you experience other memory problemsIf you receive an insufficient memory message If a program stops responding Click ApplicationsClick End Task If you have other software problems Dell Support Center Using Support ToolsAbout Your System System Tab at support.dell.com System Messages Click Start → Help and Support Hardware Troubleshooter Starting Dell Diagnostics From Your Hard Drive Dell Diagnostics If PSA is invoked Insert the Drivers and Utilities disc Remove the Drivers and Utilities disc Restoring Your Operating System System Restore Starting System Restore Undoing the Last System RestoreClick Undo my last restoration and click Next Dell Factory Image Restore Restoring Your Operating System Before You Begin Operating System Reinstallation Click Exit if the Install Windows message appears Reinstalling Microsoft Windows Getting Help DellConnect Technical Support and Customer Service Online Services Dell Support websitesDell Support e-mail addresses Product Information Automated Order-Status Service Returning Items for Repair Under Warranty or for Credit Before You Call Contacting Dell Diagnostic Checklist Visit support.dell.com Finding More Information and Resources If you need to SeeAt support.dell.com Finding More Information and Resources System Model Basic SpecificationsProcessor Drives and Devices Memory External Connectors Video PowerAudio Display Mins Macrovision Product Notice Appendix Index Index ISP Index Page 0DTN4TA00