Dell 1230c manual Solving Other Problems, Paper feeding, Printing problems

SOLVING OTHER PROBLEMS

The following chart lists some conditions that may occur and the recommended solutions. Follow the suggested solutions until the problem is corrected. If the problem persists, call for service.

Paper feeding

CONDITION	SUGGESTED SOLUTIONS
Paper is jammed	Clear the paper jam. See "Tips for avoiding paper
during printing.	jams" on page 31.
Paper sticks	• Ensure there is not too much paper in the tray.
together.	The tray can hold up to 150 sheets of paper,
	depending on the thickness of your paper.
	• Ensure that you are using the correct type of
	paper. See "Setting the paper size and
	type" on page 22.
	• Remove paper from the tray and flex or fan the
	paper.
	• Humid conditions may cause some paper to
	stick together.
Multiple sheets of	• Different types of paper may be stacked in the
paper do not feed.	tray. Load paper of only one type, size, and
	weight.
	• If multiple sheets have caused a paper jam,
	clear the paper jam. See "Tips for avoiding
	paper jams" on page 31.
Paper does not feed	• Remove any obstructions from inside the
into the printer.	printer.
	• Paper has not been loaded correctly. Remove
	paper from the tray and reload it correctly.
	• There is too much paper in the tray. Remove
	excess paper from the tray.
	• The paper is too thick. Use only paper that
	meets the specifications required by the
	printer. See "Selecting print media" on
	page 17.
The paper keeps	• There is too much paper in the tray. Remove
jamming.	excess paper from the tray. If you are printing
	on special materials, load only one size of print
	media at a time in the tray.
	• An incorrect type of paper is being used. Use
	only paper that meets the specifications
	required by the printer. See "Specifications on
	print media" on page 18.
	• There may be debris inside the printer. Open
	the front cover and remove the debris.
Envelopes skew or	Ensure the paper guides are against both sides of
fail to feed correctly.	the envelopes.

Printing problems

CONDITION	POSSIBLE	SUGGESTED SOLUTIONS
	CAUSE
The printer does	The printer is not	Check the power cord
not print.	receiving power.	connections. Check the
		power switch and the power
		source.
	The printer is not	Select Dell 1230c as your
	selected as the	default printer in your
	default printer.	Windows.

Check the printer for the following:

•The front cover is not closed. Close the cover.

•Paper is jammed. Clear the paper jam. See "Clearing paper jams" on page 31.

•No paper is loaded. Load paper. See "Changing the size of the paper in the paper tray" on page 20.

•The toner cartridge is not installed. Install the toner cartridge.

•If a system error occurs, contact your service representative.

	The connection	Disconnect the printer cable
	cable between the	and reconnect it.
	computer and the
	printer is not
	connected properly.
	The connection	If possible, attach the cable
	cable between the	to another computer that is
	computer and the	working properly and print a
	printer is defective.	job. You can also try using a
		different printer cable.
	The port setting is	Check the Windows printer
	incorrect.	setting to ensure that the
		print job is sent to the correct
		port. If the computer has
		more than one port, ensure
		that the printer is attached to
		the correct one.
	The printer may be	Check the printer properties
	configured	to ensure that all of the print
	incorrectly.	settings are correct.
	The printer driver	Reinstall the printer software.
	may be incorrectly	See the Software section.
	installed.
	The printer is	Check the LEDs status on
	malfunctioning.	the control panel to see if the
		printer is indicating a system
		error.
The printer does	Paper size and	Go to the printer properties
not print special	paper size setting do	and click the paper tab.
sized paper	not match.	Correct the paper size in the
such as a billing		custom option.
paper.

Troubleshooting 33