CONDITION

SUGGESTED SOLUTIONS

 

 

 

 

Misformed

• If characters are improperly formed and

characters

producing hollow images, the paper stock

 

 

 

may be too slick. Try a different paper. See

 

 

 

"Selecting print media" on page 17.

 

 

 

 

 

 

 

 

 

 

CONDITION

SUGGESTED SOLUTIONS

 

 

 

 

Solid Color or

• The toner cartridge may not be installed

Black pages

properly. Remove the cartridge and reinsert

 

 

 

it.

 

 

A

• The toner cartridge may be defective and

 

 

need replacing. Remove the toner cartridge

 

 

and install a new one. See "Replacing the

 

 

toner cartridge" on page 27.

 

 

• The printer may require repair. Contact a

 

 

service representative.

 

 

 

 

Page skew

AaBbCc

AaBbCc

AaBbCc

AaBbCc

AaBbCc

Ensure that the paper is loaded properly.

Check the paper type and quality. See "Selecting print media" on page 17.

Ensure that the paper or other material is loaded correctly and the guides are not too tight or too loose against the paper stack.

Loose toner

• Clean the inside of the printer. See

 

 

"Cleaning the inside" on page 24.

 

 

Check the paper type and quality. See

"Selecting print media" on page 17.

• Remove the toner cartridge and install a

new one. See "Replacing the toner

cartridge" on page 27.

• If the problem persists, the printer may

require repair. Contact a service

representative.

Curl or wave

• Ensure that the paper is loaded properly.

 

• Check the paper type and quality. Both high

 

temperature and humidity can cause paper

 

curl. See "Selecting print media" on

 

page 17.

 

• Turn over the stack of paper in the tray. Also

 

try rotating the paper 180° in the tray.

Wrinkles or creases • Ensure that the paper is loaded properly.

Check the paper type and quality. See "Selecting print media" on page 17.

Turn over the stack of paper in the tray. Also

try rotating the paper 180° in the tray.

Back of printouts

• Check for leaking toner. Clean the inside of

are dirty

the printer. See "Cleaning the inside" on

 

 

 

page 24.

 

 

 

 

 

 

 

 

Character Voids

Character voids are white areas within parts of

 

 

 

characters that should be solid black:

 

 

A

• If you are using transparencies, try another

 

 

type of transparency. Because of the

 

 

composition of transparencies, some

 

 

character voids are normal.

 

 

• You may be printing on the wrong surface

 

 

of the paper. Remove the paper and turn it

 

 

around.

 

 

 

• The paper may not meet paper

 

 

 

specifications. See "Selecting print

 

 

 

 

 

 

media" on page 17.

 

 

 

 

Horizontal stripes

If horizontally aligned black streaks or smears

 

 

 

appear:

 

 

AaBbCc

• The toner cartridge may be installed

 

 

improperly. Remove the cartridge and

 

 

AaBbCc

reinsert it.

 

 

AaBbCc

• The toner cartridge may be defective.

 

 

AaBbCc

Remove the toner cartridge and install a

 

 

new one. See "Replacing the toner

 

 

AaBbCc

cartridge" on page 27.

 

 

 

• If the problem persists, the printer may

 

 

 

require repair. Contact a service

 

 

 

representative.

 

 

 

 

Curl

If the printed paper is curled or paper does not

 

 

 

feed into the printer:

Turn over the stack of paper in the tray.

Also try rotating the paper 180° in the tray.

• Change the printer option and try again. Go to printer properties, click Paper tab, and set type to Thin Paper. Refer to the Software section for details.

36 Troubleshooting

Page 36
Image 36
Dell 1230c Misformed, Characters, Solid Color or, Black pages, Skew, Loose toner, Curl or wave, Are dirty, Character Voids