CONDITION

 

 

SUGGESTED SOLUTIONS

 

 

 

 

 

 

An unknown image

 

Your printer is probably being used at an

repetitively appears

 

altitude of 1,000 m (3,281 ft) or above.

on a next few

 

The high altitude may affect the print quality

sheets or loose

 

such as loose toner or light imaging. You can

toner, light print, or

 

set this option through Printer Settings Utility

contamination

 

or Printer tab in printer driver’s properties. See

 

"Altitude adjustment" on page 16.

occurs.

 

 

 

 

 

 

 

 

 

Common Windows problems

 

 

 

 

 

CONDITION

 

SUGGESTED SOLUTIONS

 

 

 

 

 

“File in Use”

 

Exit all software applications. Remove all

message appears

 

software from the StartUp Group, then restart

during installation.

 

Windows. Reinstall the printer driver.

 

 

 

“General Protection

 

Close all other applications, reboot Windows

Fault”, “Exception

 

and try printing again.

OE”, “Spool32”, or

 

 

 

“Illegal Operation”

 

 

 

messages appear.

 

 

 

“Fail To Print”, “A

 

These messages may appear during printing.

printer timeout error

 

Just keep waiting until the printer finishes

occurred.” messages

 

printing. If the message appears in Ready

appear.

 

mode or after printing has been completed,

 

check the connection and/or whether an error

 

 

 

 

 

 

has occurred.

 

 

 

 

 

Refer to the Microsoft Windows documentation that came with your computer for further information on Windows error messages.

Common Macintosh problems

CONDITION

SUGGESTED SOLUTIONS

 

 

The printer does not

Incompatibility between the PDF file and

print PDF file correctly.

the Acrobat products:

Some parts of graphics,

Printing the PDF file as an image may

text, or illustrations are

solve this problem. Turn on Print As

missing.

Image from the Acrobat printing options.

 

It will take longer to print when

 

you print a PDF file as an image.

 

 

The document has

Update your Mac OS to OS 10.3.3. or

printed, but the print job

higher.

has not disappeared

 

from the spooler in Mac

 

OS 10.3.2.

 

Some letters are not

This problem is caused because Mac OS

displayed normally

cannot create the font during the Cover

during the Cover page

page printing. English alphabet and

printing.

numbers are displayed normally at the

Cover page.

 

Refer to Mac OS User’s Guide that came with your computer for

further information on Mac OS error messages.

Troubleshooting 37

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Image 37
Dell 1230c manual Common Windows problems, Common Macintosh problems, Printing. If the message appears in Ready