Dell 5230N/DN, 5350dn Appendix

Appendix

Dell Technical Support Policy

Technician-assisted technic al support requires the cooperation and participat ion of the customer in the

troubleshooting process and provides for restoration of the Operating System, applicat ion software and hardware

drivers to the original default configuration as sh ipped from Dell, as well as the verificat ion of appropriate fu nctionality

of the printer and a ll Dell-ins talled hardwar e. In additi on to this tec hnician ass isted technic al support, o nline techni cal

support is available at Dell Support. Additional technical support options may be a vailable for purchase.

Dell provides limited technical support for the printer and any Dell-installed software and peripherals. Support for

third-party software and periph erals is provided by the origin al manufacturer, including th ose purchased and/or

installed through Software & Peripheral s (DellWare), ReadyWare, and Custom Factory Integ ration (CFI/DellPlus).

Contacting Dell

You can access Dell Support at support.dell.com. Sele ct your region on the WELCOME TO DE LL SUPPORT page, and

fill in the requested details to access help tools and information.

You can contact Dell electronically using the following addresses:

•World Wide Web

www.dell.com/

www.dell.com/ap/ (Asian/Pacific countries o nly)

www.dell.com/jp/ (Japan only)

www.euro.dell.com (Europe only)

www.dell.com/la/ (Latin American and C aribbean countries)

www.dell.ca (Canada only)

•Anonymous file transfer protocol (FTP)

ftp.dell.com

Log in as user: anonymous , and use your email addres s as your password.

•Electronic Support Service

mobile_support@us.dell.com

support@us.dell.com

la-techsupport@dell.com (Latin Amer ica and Caribbean countries only )

apsupport@dell.com (Asian/Pacific countries only)

support.jp.dell.com (Japan only)

support.euro.dell.com (Europe only)

•Electronic Quote Service

apmarketing@dell.com (Asian/Pacific countries only)

sales_canada@dell.com (Canada only)

Appendix

186

Contents

Main Contents Additional printer setup....... ..................... .................. ....................19 Loading paper and specialty media.............................................52 Paper and specialty media guidelines.........................................67 Software overview..........................................................................73 Understanding printer menus.......................................................85 Maintaining the printer.... ................... .................. .................. ......129 Administrative support..... .................... ...................... ..................137 Clearing jams...................................................................................140 Troubleshooting............. ..................... ...................... .....................15 4 Page Page Page Page Safety information Page Learning about the printer Finding information about the printer Printer configurations Basic model Learning about the printer Fully configured model Learning about the printer Selecting a location for the printer Understanding the printer control panel Page Additional printer setup Installing internal options Available internal options Accessing the system board to inst all internal options Page Installing a memory card Installing a flash memory or firmware card 2 3 Page Installing an Internal Solutions Port 2 3 Page Page Page Page Page 13 Installing a printer hard disk 2 Page Page Page Installing hardware options Order of installation Installing paper drawers Removing an optional drawer Attaching cables Verifying printer setup Printing a menu settings page 1 2 Printing a network setup page Setting up the printer software Installing printer software Using the World Wide Web Updating available options in the print er driver Setting up wireless printing Information you will need to se t up the printer on a wireless network Installing the printer on a wireless network (Windows) Page Installing the printer on a wireles s network (Macintosh) Prepare to configure the pri nter Enter the printer inf ormation Configure the printer for wireless access Configure your computer to us e the printer wirelessly Installing the printer on a wired network Page In Mac OS X version 10.5 or later In Mac OS X version 10.5 Changing port settings after installing a new network Internal Solutions Port In Mac OS X version 10.5 or later In Mac OS X version 10.5 Setting up serial printing Page Loading paper and specialty media Setting the paper size and type Setting the printer to detect the paper size loaded in a tray Configuring Universal paper settings Specify a unit of measurement Specify the paper height and widt h Page Page Page Page Page LETTERHEAD Page Page LETTERHEAD LETTERHEAD Loading the envelope feeder 5 6 7 8 Linking and unlinking trays Linking trays Unlinking trays Linking exit bins Assigning a Custom Type <x> name Changing a Custom Type <x> name Paper and specialty media guidelines Paper guidelines Paper characteristics Weight Curl Unacceptable paper Selecting paper Selecting preprinted forms and letterhead Using recycled paper and other office papers Storing paper Supported paper sizes, types, and weights Paper sizes supported by the pr inter Paper and specialty media guidelines Paper and specialty media guidelines Paper types and weights suppo rted by the printer Software overview Status Monitor Center Driver Profiler Dell Printer Alert Utility Dell Toner Management System Printing Status Window Dell Printer Supplies Reorder App lication Page Printing Printing a document Printing on specialty media Tips on using letterhead Tips on using transparencies Tips on using envelopes Tips on using labels Tips on using card stock Printing confidential and other held jobs Holding jobs in the printer Printing confidential and other held jobs Page Printing from a flash drive Printing information pages Printing a font sample list Printing a directory list Printing the print quality test pages Canceling a print job Canceling a print job from the p rinter control panel Canceling a print job from the c omputer Page Understanding printer menus Menus list Paper menu Default Source menu Paper Size/Type menu Configure MP menu Envelope Enhance The envelope conditioner significantly reduces the wrinkling of some envelopes. Substitute Size menu Page Paper Weight menu Paper Loading menu Custom Types menu Universal Setup menu Bin Setup menu Reports menu Network/Ports menu Active NIC menu Standard Network or Network <x> m enus Reports menu (under the Netwo rk/Ports menu) Network Card menu Network/Ports Standard Network or Network <x> Std Network Setup or Net <x> Setup Network Card TCP/IP menu Network/Ports Standard Network or Network <x> Std Network Setup or Net <x> Setup TCP/IP IPv6 menu Network/Ports Standard Network or Network <x> Std Network Setup or Net <x> Setup IPv6 Wireless menu Network/Ports Network <x> Net <x> Setup Wireless AppleTalk menu Network/Ports Standard Network or Network <x> Std Network Setup or Net <x> Setup AppleTalk NetWare menu Network/Ports Standard Network or Network <x> Std Network Setup or Net <x> Setup NetWare USB menu Page Parallel menu Serial <x> menu This menu appears only if an optional serial card is installed. Page SMTP Setup menu Use the following menu to configure the SMTP server. Security menu Miscellaneous menu Confidential Print menu Security Audit Log menu Set Date/Time menu Settings menu General Settings menu Page Setup menu Finishing menu Quality menu Utilities menu XPS menu PDF menu PostScript menu PCL Emul menu PPDS menu Page HTML menu Image menu Help menu Maintaining the printer Cleaning the exterior of the printer Storing supplies Conserving supplies Checking the status of supplies Checking the status of supplies from the printer control panel Checking the status of supplies from a network computer Ordering supplies Printer attached to a network Replacing supplies Replacing the toner cartridge Replacing the photoconductor ki t Page Page Recycling Dell products Moving the printer Before moving the printer Moving the printer to another loc ation Page Administrative support Using the Embedded Web Server Checking the device status Setting up e-mail alerts Viewing reports Adjusting Power Saver Using the Embedded Web Server Using the printer control panel Restoring the factory default settings Clearing jams Avoiding jams Paper tray recommendations Paper recommendations Envelope recommendations Understanding jam numbers and locations 200 paper jam 1 2 3 201 paper jam 202 and 203 paper jams 230 paper jam Rear paper jams Page Front paper jams 231239 paper jams (optional external duplex unit) Rear paper jams Front paper jams 241245 paper jams 250 paper jam 260 paper jam 271279 paper jams 280 paper jams Page Page Page Troubleshooting Solving basic problems Solving basic printer problems Embedded Web Server does not ope n C HECK THE NETWORK Understanding printer messages Change <input src> to <Custom Type Name> Change <input src> to <Custom St ring> Change <input src> to <size> Change <input src> to <type> <size> Check duplex connection Check tray <x> connection Close door <x> Close door or insert cartridg e Close finisher side door Close finisher top cover Install output bin <x> or cancel print job Install duplex unit or cancel pri nt job Install envelope feeder or cancel print job Install Tray <x> or Cancel Print Job Install MICR Cartridge Load <input src> with <Custom Type Nam e> Load <input src> with <Custom Str ing> Load <input src> with <size> Load <input src> with <type> <size> Load Manual Feeder with <size> Load Manual Feeder with <type> <size> Load staples Reattach bin <x> Reattach bin <x> <y> Reattach envelope feeder Page 32.yy Cartridge part number unsuppor ted by device 34 Short paper 35 Insufficient memory to support Resource Save feature 37 Insufficient memory to col late job 37 Insufficient memory for Flash Memory Defragment operation 37 Insufficient memory, some held jobs were de leted 38 Memory full 39 Complex page, some data may not have printed 50 PPDS font error 52 Not enough free space in flash memory for resourc es 53 Unformatted flash detected 54 Standard network softwar e error 55 Unsupported option in slot <x> 56 Standard USB port disabled 56 Standard parallel port disable d 58 Too many flash options installe d 58 Too Many Trays Attached 59 Incompatible Duplex 59 Incompatible envelope feeder 59 Incompatible output bin <x> 59 Incompatible tray <x> 61 Defective disk 80 Routine maintenance needed 84 PC Kit life warning 84 Replace PC Kit Solving printing problems Multiple-language PDFs do not print 1 2 3 4 Printer control panel display is bl ank or displays only diamonds MAKE SURE THE INTERNAL PRINT SERVER IS INSTALLED PROPERLY AND WORKING Confidential and other held jobs do not print PARTIAL JOB, NO JOB, OR BLANK PAGES PRINT Job prints from the wrong tra y or on the wrong paper Incorrect characters print MAKE SURE THE PRINTER IS NOT IN HEX TRACE MODE Tray linking does not work L OAD THE SAME SIZE AND TYPE Solving option problems Option does not operate correctly or quits after it is installed C HECK TO SEE IF THE OPTION IS CONNECTED TO THE 1 2 3 MAKE SURE THE OPTION IS INSTALLED CORRECTLY MAKE SURE THE OPTION IS SELECTED Paper trays MAKE SURE THE PAPER IS LOADED CORRECTLY 1 2 3 4 MAKE SURE THE PAPER TRAY IS INSTALLED CORRECTLY Solving 2,000-sheet drawer proble ms Envelope feeder MAKE SURE THE ENVELOPES ARE LOADED CORRECTLY 1 2 C HECK THE PAPER TYPE AND PAPER SIZE 1 2 Solving paper feed problems Paper frequently jams MAKE SURE THERE IS NOT TOO MUCH PAPER IN THE PAPER TRAY THE PAPER MAY HAVE ABSORBED MOISTURE DUE TO HIGH HUMIDITY Paper jam message remains afte r jam is cleared Solving print quality problems Isolating print quality problems 1 2 3 4 5 Clipped images C HECK THE C HECK THE PAPER SIZE 1 2 Ghost images C HECK THE T ONER D ARKNESS Incorrect margins C HECK THE PAPER SIZE Paper curl Print irregularities THE PAPER MAY HAVE ABSORBED MOISTURE DUE TO HIGH HUMIDITY THE TONER MAY BE LOW THE FUSER MAY BE WORN OR DEFECTIVE Repeating defects Skewed print Solid black or white streaks appear on transparencies or paper E NSURE THAT THE FILL PATTERN IS CHECK THE PAPER TYPE THE TONER CARTRIDGE MAY BE DEFECTIVE OR LOW ON TONER Print is too dark C HECK THE DARKNESS , BRIGHTNESS , AND CONTRAST Print is too light C HECK THE DARKNESS , BRIGHTNESS , AND CONTRAST THE TONER IS LOW Solid color pages MAKE SURE THE TONER CARTRIDGE IS PROPERLY INSTALLED THE TONER CARTRIDGE MAY BE DEFECTIVE OR LOW ON TONER Streaked vertical lines THE TONER IS SMEARED Streaked horizontal lines THE TONER IS SMEARED THE PAPER PATH MAY NOT BE CLEAR Toner fog or background shading appe ars on the page THE CHARGE ROLLS MAY BE DEFECTIVE Toner rubs off C HECK THE P APER T EXTURE Toner specks Transparency print quality is poor Contacting Technical Support Appendix Dell Technical Support Policy Contacting Dell Page Index Numerics A B C F G H I J N O P Page Q R S T U V W X