Lockups and Software Problems
If the computer does not start up — Ensure that the AC adapter cable is firmly connected to the computer and to the electrical outlet.
If a program stops responding — End the program:
1.Press <Ctrl><Shift><Esc> simultaneously.
2.Click Applications.
3.Click the program that is no longer responding
4.Click End Task.
If a program crashes repeatedly — Check the software documentation. If necessary, uninstall and then reinstall the program.
NOTE: Software usually includes installation instructions in its documentation or on the disc (CD or DVD).
Solving Problems
If a program is designed for an earlier Microsoft® Windows® operating system —
Run the Program Compatibility Wizard. The Program Compatibility Wizard configures a program so that it runs in an environment similar to an earlier version of Microsoft Windows operating system environments.
Windows® 7
1.Click Start 
→ Control Panel→ Programs→ Run programs made for previous versions of Windows.
2.In the welcome screen, click Next.
3.Follow the instructions on the screen.
Windows Vista®
1.Click Start 
→ Control Panel→ Programs→ Use an older program with this version of Windows.
2.In the welcome screen, click Next.
3.Follow the instructions on the screen.
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