Manuals / Dell / Computer Equipment / Laptop

Dell 7RR4T If the computer stops responding or a solid blue screen appears, Solving Problems

Models: M5030 7RR4T P07F001 P07F series P07F002 P07F003

1 90

Download 90 pages 11.03 Kb

Page 48

Solving Problems

If the computer stops responding or a solid blue screen appears —

CAUTION: You might lose data if you are unable to perform an operating system shutdown.

If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press the power button until the computer turns off and then restart your computer.

If you have other software problems —

•Back up your files immediately.

•Use a virus-scanning program to check the hard drive or CDs.

•Save and close any open files or programs and shut down your computer through the Start menu.

•Check the software documentation or contact the software manufacturer for troubleshooting information:

46

––Ensure that the program is compatible with the operating system installed on your computer.

––Ensure that your computer meets the minimum hardware requirements needed to run the software. See the software documentation for information.

––Ensure that the program is installed and configured properly.

––Verify that the device drivers do not conflict with the program.

––If necessary, uninstall and then reinstall the program.

Image 48

Dell 7RR4T, P07F002 If the computer stops responding or a solid blue screen appears, If you have other software problems

Contents

INSPIRON SETUP GUIDEPage SETUP GUIDE INSPIRONNotes, Cautions, and Warnings June 2010 P/N 7RR4T Rev. A01Contents Solving ProblemsSetting Up Your Inspiron Laptop Using Your Inspiron LaptopFinding More Information and Resources Specifications Appendix ContentsUsing Support Tools Getting HelpSetting Up Your Inspiron Laptop Before Setting Up Your ComputerINSPIRON Setting Up Your Inspiron Laptop Connect the AC AdapterConnect the Network Cable Optional Setting Up Your Inspiron LaptopTo use a wired network connection, connect the network cable Press the Power Button Setting Up Your Inspiron LaptopSet Up the Operating System Microsoft WindowsUbuntu Setting Up Your Inspiron LaptopCreate System Recovery Media Recommended Setting Up Your Inspiron LaptopYou will require the following to create the system recovery media Dell DataSafe Local Backup3. Click Start → Programs→ Dell DataSafe Local Backup 4. Click Create Recovery MediaSetting Up Your Inspiron Laptop Enable or Disable Wireless Optional Setting Up Your Inspiron LaptopSetting Up Your Inspiron Laptop Wireless enabled Wireless disabledSetting Up a Wired Connection Connect to the Internet OptionalSetting Up Your Inspiron Laptop Setting Up a Wireless Connection Windows3. Click Start → Control Panel Windows VistaSetting Up Your Internet Connection 2. Click Start → Control PanelThe Connect to the Internet window appears Setting Up Your Inspiron LaptopSetting Up Your Inspiron Laptop Windows Vista2. Click Start → Control Panel The Connect to the Internet window appearsUsing Your Inspiron Laptop Right View FeaturesINSPIRON Using Your Inspiron Laptop Left View Features Using Your Inspiron LaptopUsing Your Inspiron Laptop 4 VGA connector - Connects to a monitor or projectorFront View Features Using Your Inspiron LaptopUsing Your Inspiron Laptop 1 Power status light - Turns on steadily or blinks to indicate the power statusStatus Lights and Indicators Battery Status LightIndicator light status Battery charge levelPower status lightIndicator light status Using Your Inspiron LaptopComputer Base Features Using Your Inspiron LaptopUsing Your Inspiron Laptop 1 Power button - Turns the computer on or off when pressedTouch Pad Gestures ScrollUsing Your Inspiron Laptop Zoom One finger zoom - Allows you to zoom in or outUsing Your Inspiron Laptop System Setup BIOS Utility Multimedia Control KeysWindows Mobility Center 2. In the Function Key Row, select Function Key or Multimedia KeyMute the sound Decrease the volume level Increase the volume level Using Your Inspiron LaptopPlay the previous track or chapter Play or pause Play the next track or chapterUsing the Optical Drive CAUTION Do not move the computer while playing or recording a discUsing Your Inspiron Laptop Using Your Inspiron Laptop 1 disc 2 spindle 3 optical drive tray 4 eject buttonDisplay Features Using Your Inspiron LaptopWindows 7 Start → All Programs→ Dell Help Documentation Windows Vista Start → Help and Support→ Dell EDocsUsing Your Inspiron Laptop Removing and Replacing the Battery Using Your Inspiron LaptopUsing Your Inspiron Laptop 1 battery lock latch 2 battery 3 battery release latchSoftware Features Productivity and CommunicationEntertainment and Multimedia Windows 7 Start → All Programs→ Dell Help DocumentationDell DataSafe Online Backup Using Your Inspiron LaptopDell Dock Add a CategoryAdd an Icon Remove a Category or IconSolving Problems Possible ProblemBeep Codes Beep CodeNetwork Problems Wireless ConnectionsWired Connections Solving ProblemsPower Problems Solving ProblemsMemory Problems If you experience other memory problemsIf you receive an insufficient memory message Solving ProblemsLockups and Software Problems 2. Click Applications4. Click End Task Solving ProblemsIf you have other software problems If the computer stops responding or a solid blue screen appearsSolving Problems Using Support Tools Dell Support CenterAssistance from Dell Technical About Your System SystemUsing Support Tools My Dell DownloadsSystem Messages 1. Go to downloadstore.dell.com/mediaUsing Support Tools of themHardware Troubleshooter 1. Click Start → Help and SupportUsing Support Tools Dell Diagnostics Starting Dell Diagnostics From Your Hard DriveNOTE The Drivers and Utilities disc may not ship with your computer Using Support ToolsIf PSA is invoked If PSA is not invokedUsing Support Tools a. The PSA will start running the testsStarting Dell Diagnostics From the Drivers and Utilities Disc 1. Insert the Drivers and Utilities discUsing Support Tools NOTE The Drivers and Utilities disc may not ship with your computer11. Remove the Drivers and Utilities disc Using Support Tools5. Type 1 to start the CD menu and press Enter to proceed Restoring Your Operating System OptionOperating System disc INSPIRONSystem Restore Starting System RestoreRestoring Your Operating System Dell DataSafe Local Backup Undoing the Last System Restore3. Click Undo my last restoration and click Next Restoring Your Operating SystemDell DataSafe Local Backup Basic 5. Select Repair Your ComputerRestoring Your Operating System Upgrading to Dell DataSafe Local Backup Professional 2. Click Upgrade NowRestoring Your Operating System System Recovery Media Restoring Your Operating SystemDell Factory Image Restore Performing Dell Factory Image RestoreThe System Recovery Options window appears 3. Select Repair Your Computer6. Click Dell Factory Image Restore The Dell Factory Image Restore welcome screen appears7. Click Next. The Confirm Data Deletion screen appears Restoring Your Operating SystemGetting Help 4. Fill out the “Diagnostic Checklist” on pageINSPIRON on page 65 for a more extensive list of Dell Support onlineTechnical Support and Customer Service DellConnectGetting Help Online Services Dell Support websitesDell Support e-mail addresses Dell Marketing and Sales e-mail addressesAutomated Order-Status Service Product InformationGetting Help Returning Items for Repair Under Warranty or for Credit Getting HelpLocating Your Service Tag Before You CallGetting Help Diagnostic Checklist Getting HelpContacting Dell Getting HelpGetting Help the Service Manual at Finding More Information and ResourcesIf you need to support.dell.comFinding More Information and Resources the Dell Support Center. To launch the DellIf you need to support.dell.comSpecifications ProcessorComputer Model System ChipsetConnectors MemoryMemory Card Reader Specifications CommunicationsCamera VideoAudio Displaythe Dell Technology DisplayBattery KeyboardTouch Pad SpecificationsAC Adapter PhysicalA continuous Computer Environment SpecificationsComputer Environment 0.66 GRMSAppendix Macrovision Product NoticeINSPIRON Information for NOM, or Official Mexican Standard Only for Mexico ImporterAppendix RegulatoryIndex INSPIRONIndex warranty returns 67 Windows program compatibility wizard 45 Windows, reinstallingIndex support email addresses 65 support sitesPage Page 07RR4TA01 Printed in the U.S.A