Using Support Tools
My Dell Downloads
NOTE: My Dell Downloads may not be available in all regions.
Some of the software
To register and use My Dell Downloads:
1.Go to downloadstore.dell.com/media.
2.Follow the instructions on the screen to register and download the software.
3.Reinstall or create backup media of the software for future use.
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System Messages
If your computer has an issue or an error, it may display a System Message that will help you identify the cause and action needed to resolve the issue.
NOTE: If the message you received is not listed in the following examples, see the documentation for either the operating system or the program that was running when the message appeared. Alternatively you could see the Dell Technology Guide available on your hard drive or at support.dell.com/manuals or contact Dell (see “Contacting Dell” on page 70).
Alert! Previous attempts at booting this system have failed at checkpoint [nnnn]. For help
in resolving this problem, please note this checkpoint and contact Dell Technical Support — The computer failed to complete the boot routine three consecutive times for the same error. Contact Dell (see “Contacting Dell” on page 70).
