Remember to fill out the following Diagnostic Checklist. If possible, turn on your computer before you call Dell for assistance and call from a telephone at or near the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps possible only at the computer itself. Ensure that the computer documentation is available.
Diagnostic Checklist
•Name:
•Date:
•Address:
•Phone number:
•Service Tag (bar code on the bottom of the computer):
•Express Service Code:
Getting Help
•Return Material Authorization Number (if provided by Dell support technician):
•Operating system and version:
•Devices:
•Expansion cards:
•Are you connected to a network? Yes /No
•Network, version, and network adapter:
•Programs and versions:
See your operating system documentation to determine the contents of the computer’s
•Error message, beep code, or diagnostic code:
•Description of problem and troubleshooting procedures you performed:
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