Dell 960 Dell Technical Update Service , Dell Diagnostics

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A program crashes repeatedly
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Check the software documentation —
If necessary, uninstall and then reinstall the program.
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A program is designed for an earlier Microsoft®Windows®operating system
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Run the Program Compatibility Wizard —
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1. Click Start ® Control Panel® Programs® Use an older program with this version of Windows.
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2. In the welcome screen, click Next.
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3. Follow the instructions on the screen.
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A solid blue screen appears
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Turn the computer off —
If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 6 seconds (until
the computer turns off), and then restart your computer.
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Other software problems
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Check the software documentation or contact the software manufacturer for troubleshooting information —
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lEnsure that the program is compatible with the operating system installed on your computer.
lEnsure that your computer meets the minimum hardware requirements needed to run the software. See the software documentation for information.
lEnsure that the program is installed and configured properly.
lVerify that the device drivers do not conflict with the program.
lIf necessary, uninstall and then reinstall the program.
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Dell Technical Update Service
The Dell Technical Update service provides proactive e-mail notification of software and hardware updates for your computer. To enroll for the Dell Technical
Update service, go to support.dell.com/technicalupdate.
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Dell Diagnostics
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Starting the Dell Diagnostics From Your Hard Drive
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1. Ensure that the computer is connected to a working electrical outlet.
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2. Turn on (or restart) your computer.
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NOTE: Most software includes installation instructions in its documentation or on a floppy disk, CD, or DVD.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer.