Back to Contents Page

Troubleshooting Tips

Dell™ Optiplex™ 960 Mini Tower/Desktop/Small Form Factor Service Manual

Using the Hardware Troubleshooter

Tips

CAUTION: Always unplug your computer from the electrical outlet before opening the cover.

NOTE: For detailed troubleshooting information, including responding to system messages, see your Service Manual on support.dell.com.

Using the Hardware Troubleshooter

1.Click the Windows Vista Start button , and click Help and Support.

2.Type hardware troubleshooter in the search field and press <Enter> to start the search.

3.In the search results, select the option that best describes the problem and follow the remaining troubleshooting steps.

Tips

If a device does not work, ensure that the device is properly connected.

If you added or removed a part before the problem started, review the installation procedures and ensure that the part is correctly installed.

If an error message appears on the screen, write down the exact message. This message may help support personnel to diagnose and fix the problem

(s).

If an error message occurs in a program, see the program documentation.

Power Problems

CAUTION: Before working inside your computer, read the safety information that shipped with your computer. For additional safety best practices information, see www.dell.com/regulatory_compliance.

The diagnostic lights on the front of the computer along with the status of the power button indicate the potential problem with the system. Consult the following table in case of a power problem.

NOTE: The diagnostic lights will blink when the power button is amber or off, and will not when it is blue. This has no other significance.

Light Pattern

Problem Description

Suggested Resolution

 

 

 

 

 

The computer is either turned

Reseat the power cable in the power connector on the back of the computer and the electrical

 

off or not receiving power.

 

outlet.

 

 

Bypass power strips, power extension cables, and other power protection devices to verify that

 

 

 

the computer turns on properly.

 

 

Ensure that any power strips being used are plugged into an electrical outlet and are turned on.

 

 

Ensure that the electrical outlet is working by testing it with another device, such as a lamp.

 

 

Ensure that the main power cable and front panel cable are securely connected to the system

Off

 

 

board.

 

 

 

 

 

 

 

 

A possible motherboard failure

Unplug the computer. Allow one minute for the power to drain. Plug the computer into a working

 

has occurred.

 

electrical outlet and press the power button.

 

 

If the problem persists, contact Dell (see Contacting Dell).

Off

 

 

 

 

 

 

 

 

A possible motherboard,

1.

Power off computer, leaving the computer plugged in. Press and hold the power supply test button

 

power supply, or peripheral

 

on the rear of the power supply unit. If the LED next to the switch illuminates, the problem may be

 

failure has occurred.

 

with your motherboard. Contact Dell (see Contacting Dell).

 

 

2.

If the LED next to the switch does not illuminate, disconnect all internal and external peripherals,

 

 

 

and press and hold the power supply test button.If it illuminates, there could be a problem with a

 

 

 

peripheral. Contact Dell (see Contacting Dell).

 

 

3.

If the LED still does not illuminate, remove the PSU connections from the motherboard, then press

Blinking Amber

 

 

and hold the power supply button. If it illuminates, there could be a problem with the motherboard.

 

 

Contact Dell (see Contacting Dell).

 

 

 

Page 139
Image 139
Dell 960 manual Using the Hardware Troubleshooter, Tips, Power Problems

960 specifications

The Dell 960 is a powerful and efficient desktop computer designed for business environments and professional users seeking reliability and performance. This model is part of Dell's OptiPlex line, which is known for its focus on security, manageability, and sustainability.

One of the standout features of the Dell 960 is its compact design, which enables it to fit comfortably in various office environments without occupying much space. This small form factor is not only convenient for limited desk space but also enhances the aesthetic appeal of professional settings.

In terms of performance, the Dell 960 is equipped with Intel Core 2 Duo processors, offering dual-core processing capabilities that optimize multitasking and enhance overall system responsiveness. This makes it well-suited for running multiple applications simultaneously, an essential requirement in many business operations.

Memory options are customizable, allowing users to equip the Dell 960 with up to 8 GB of RAM. This flexibility ensures that the system can handle demanding applications and workloads with ease. Additionally, the desktop features various hard drive configurations, including both traditional hard disk drives (HDD) and solid-state drives (SSD), providing choices that balance performance and storage capacity.

The Dell 960 also prioritizes energy efficiency and eco-friendliness. It is Energy Star certified, meaning it meets stringent energy efficiency guidelines set by the U.S. Environmental Protection Agency. This certification helps organizations reduce their energy costs and carbon footprint, contributing to more sustainable operations.

For connectivity, the Dell 960 comes with a variety of ports, including USB 2.0 ports, audio jacks, and Ethernet ports, ensuring seamless communication with peripherals and networks. The inclusion of integrated graphics offers sufficient performance for standard business applications, while expansion slots allow for graphics upgrades when necessary.

Security features are robust in the Dell 960, with optional hardware-based security systems that safeguard sensitive data. With features like Trusted Platform Module (TPM) support and lockable chassis options, businesses can protect their valuable information from unauthorized access.

In summary, the Dell 960 blends performance, compactness, and energy efficiency, making it a suitable choice for offices and professional environments. Its customizable features ensure that users can tailor the desktop to meet their specific needs, while its emphasis on security and sustainability aligns well with modern corporate values.