Getting Help
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•Dell Support e-mail addresses:
mobile_support@us.dell.com
support@us.dell.com
suporte@dell.com (Brazil)
la-techsupport@dell.com (Latin America and
Caribbean countries only)
apsupport@dell.com (Asian/Pacific
countries only)
•Dell Marketing and Sales e-mail addresses:
apmarketing@dell.com (Asian/Pacific
countries only)
sales_canada@dell.com (Canada only)
•Anonymous file transfer protocol (FTP):
ftp.dell.com – log in as user anonymous,
and use your e-mail address as your
password
AutoTech Service
Dell's automated support service—AutoTech—
provides recorded answers to the questions most
frequently asked by Dell customers about their
laptop and desktop computers.
When you call AutoTech, use your touch-tone
telephone to select the subjects that correspond to
your questions. For the telephone number to call for
your region, see "Contacting Dell" on page 54.
Automated Order-Status Service
To check on the status of any Dell products that you
have ordered, you can go to support.dell.com, or
you can call the automated order-status service. A
recording prompts you for the information needed
to locate and report on your order. For the
telephone number to call for your region, see
"Contacting Dell" on page 54.
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