Dell A90 The computer does not start up, A program stops responding, A program crashes repeatedly, A program is designed for an earlier Microsoft Windows operating system, A solid blue screen appears

Troubleshooting Tips
34
The computer does not start up
ENSURE THAT THE POWER CABLE IS
FIRMLY CONNECTED TO THE COMPUTER
AND TO THE ELECTRICAL OUTLET
A program stops responding
END THE PROGRAM —
1Press <Ctrl><Shift><Esc> simultaneously to
access the Task Manager, and click the
Applications tab.
2Click to select the program that is no longer
responding, and click End Task.
A program crashes repeatedly
NOTE: Most software includes installation
instructions in its documentation or on a
floppy disk, CD, or DVD.
CHECK THE SOFTWARE
DOCUMENTATION —If necessary, uninstall
and then reinstall the program.
A program is designed for an earlier
Microsoft® Windows® operating system
RUN THE PROGRAM COMPATIBILITY
WIZARD —
The Program Compatibility Wizard configures a
program so that it runs in an environment similar to
non-XP operating system environments.
1Click Start→ All Programs→ Accessories→
Program Compatibility Wizard→ Next.
2Follow the instructions on the screen.
A solid blue screen appears
TURN THE COMPUTER OFF —If you are
unable to get a response by pressing a key on your
keyboard or moving your mouse, press and hold the
power button for at least 6 seconds (until the
computer turns off), and then restart your computer.
book.book Page 34 Tuesday, August 26, 2008 11:02 AM