Troubleshooting Tips

The computer does not start up

EN S U R E T H A T T H E P O W E R C A B L E I S

F I R M L Y C O N N E C T E D T O T H E C O M P U T E R A N D T O T H E E L E C T R I C A L O U T L E T

A program stops responding

EN D T H E P R O G R A M

1Press <Ctrl><Shift><Esc> simultaneously to access the Task Manager, and click the Applications tab.

2Click to select the program that is no longer responding, and click End Task.

A program crashes repeatedly

NOTE: Most software includes installation instructions in its documentation or on a floppy disk, CD, or DVD.

CH E C K T H E S O F T W A R E

D O C U M E N T A T I O N If necessary, uninstall and then reinstall the program.

A program is designed for an earlier Microsoft® Windows® operating system

RU N T H E PR O G R A M CO M P A T I B I L I T Y WI Z A R D

The Program Compatibility Wizard configures a program so that it runs in an environment similar to non-XP operating system environments.

1Click StartAll ProgramsAccessoriesProgram Compatibility WizardNext.

2Follow the instructions on the screen.

A solid blue screen appears

TU R N T H E C O M P U T E R O F F If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 6 seconds (until the computer turns off), and then restart your computer.

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Dell A90 Computer does not start up, Program stops responding, Program crashes repeatedly, Solid blue screen appears