Dell A90 Troubleshooting Tips

Troubleshooting Tips

31

Troubleshooting Tips

CAUTION: Always unplug your computer

from the electrical outlet before opening

the cover.

Using the Hardware

Troubleshooter

To start the Hardware Troubleshooter:

1Click Start→ Help and Support.

2Type hardware troubleshooter in

the search field and press <Enter> to start

the search.

3In the Fix a Problem section, click Hardware

Troubleshooter.

4In the Hardware Troubleshooter list, select

the option that best describes the problem

and click Next to follow the remaining

troubleshooting steps.

Tips

•If a device does not work, ensure that the

device is properly connected.

•If you added or removed a part before the

problem started, review the installation

procedures and ensure that the part is

correctly installed.

•If an error message appears on the screen,

write down the exact message. This

message may help support personnel to

diagnose and fix the problem(s).

•If an error message occurs in a program,

see the program documentation.

book.book Page 31 Tuesday, August 26, 2008 11:02 AM

Contents

Main Notes, Notices, and Cautions book.book Page 2 Tuesday, August 26, 2008 11:02 AM Macrovision Product Notice _________________ Contents Page About Your Computer About Your Computer Front View Page Right View VGA USB CONNECTOR Left View 3-IN-1 MEDIA CARD READER Provides a USB CONNECTORS AC ADAPTER CONNECTOR Attaches an AC Battery Removal Page Quick Setup CAUTION: Before working inside your CAUTION: Do not block, push objects into, CAUTION: The AC adapter works with Page Connecting to the Internet Setting Up Your Internet Connection Microsoft Windows XP Operating System Transferring Information to a New Computer Running the Files and Settings Transfer Wizard With the Operating System Media Page Running the Files and Settings Transfer Wizard Without the Operating System Media Page Specifications Page Page Page Page Page Page Page Troubleshooting Tips Using the Hardware Troubleshooter Tips Power Problems IF THE POWER LIGHT IS OFF The IF THE POWER LIGHT IS SOLID WHITE AND IF THE POWER LIGHT IS BLINKING Memory Problems IF YOU RECEIVE AN INSUFFICIENT MEMORY IF YOU EXPERIENCE OTHER MEMORY Lockups and Software Problems The computer does not start up A program stops responding A program crashes repeatedly A program is designed for an earlier Microsoft Windows operating system A solid blue screen appears Dell Technical Update Service Dell Support Utility Dell Diagnostics Starting the Dell Diagnostics From Your Solid-state Drive Starting the Dell Diagnostics From the Dell Drivers and Utilities Media Page Reinstalling Software Drivers Identifying Drivers Reinstalling Drivers and Utilities Using the Drivers and Utilities Media Manually Reinstalling Drivers Restoring Your Operating System Using Microsoft Windows System Restore Starting System Restore Undoing the Last System Restore Using the Operating System Media Before you Begin Reinstalling Windows Finding Information Page Page Page Getting Help Obtaining Assistance Technical Support and Customer Service Online Services AutoTech Service Automated Order-Status Service Problems With Your Order Product Information Before You Call Page Contacting Dell Index B C D Page O P R S T U