Contents
4
Lockups and Software Problems. . 33
Dell Technical Update Service . . . 35
Dell Support Utility . . . . . . . . . 35
Dell Diagnostics . . . . . . . . . . 36
Reinstalling Software . . . . . . . 39
Drivers . . . . . . . . . . . . . . . . . . 39
Identifying Drivers . . . . . . . . . 39
Reinstalling Drivers and
Utilities . . . . . . . . . . . . . . . 39
Restoring Your Operating System . . 41
Using Microsoft® Windows®
System Restore . . . . . . . . . . . 42
Using the Operating System
Media . . . . . . . . . . . . . . . . 43
Finding Information . . . . . . . . 45
Getting Help . . . . . . . . . . . . . 49
Obtaining Assistance. . . . . . . . . 49
Technical Support and
Customer Service . . . . . . . . . . 50
Online Services . . . . . . . . . . . 50
AutoTech Service . . . . . . . . . . 51
Automated Order-Status
Service . . . . . . . . . . . . . . . 51
Problems With Your Order . . . . . . 52
Product Information . . . . . . . . . 52
Before You Call . . . . . . . . . . . . 52
Contacting Dell . . . . . . . . . . . . 54
Index . . . . . . . . . . . . . . . . . . . . . . 55
book.book Page 4 Tuesday, August 26, 2008 11:02 AM