Reinstalling Software
If Device Driver Rollback does not resolve the problem, then use System Restore (see "Restoring Your Operating System" on page 41) to return your computer to the operating state that existed before you installed the new driver.
Using the Drivers and Utilities Media
If using Device Driver Rollback or System Restore (see "Restoring Your Operating System" on page 41) does not resolve the problem, reinstall the driver from your Drivers and Utilities media.
1With the Windows desktop displayed, insert your Drivers and Utilities media.
If this is your first time to use the Drivers and Utilities media, go to step 2. If not, go to step 5.
2When the Drivers and Utilities media installation program starts, follow the prompts on the screen.
NOTE: In most cases, the Drivers and Utilities program starts running automatically. If it does not, start
Windows Explorer, click your media drive directory to display the media contents, and then
3When the InstallShield Wizard Complete window appears, remove the Drivers and Utilities media and click Finish to restart the computer.
4When you see the Windows desktop, reinsert the Drivers and Utilities media.
5At the Welcome Dell System Owner screen, click Next.
NOTE: The Drivers and Utilities program displays drivers only for hardware that came installed in your computer. If you installed additional hardware, the drivers for the new hardware might not be displayed. If those drivers are not displayed, exit the Drivers and Utilities program. For drivers information, see the documentation that came with the device.
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