Dell A90 Using the Drivers and Utilities Media

Reinstalling Software

40

If Device Driver Rollback does not resolve the

problem, then use System Restore (see "Restoring

Your Operating System" on page 41) to return your

computer to the operating state that existed before

you installed the new driver.

Using the Drivers and Utilities Media

If using

Device Driver Rollback or System Restore

(see "Restoring Your Operating System" on page 41)

does not resolve the problem, reinstall the driver

from your Drivers and Utilities media.

1With the Windows desktop displayed, insert

your Drivers and Utilities media.

If this is your first time to use the Drivers and

Utilities media, go to step 2. If not, go to step 5.

2When the Drivers and Utilities media

installation program starts, follow the

prompts on the screen.

NOTE: In most cases, the Drivers and

Utilities program starts running

automatically. If it does not, start

Windows Explorer, click your media

drive directory to display the media

contents, and then double-click the

autorcd.exe file.

3When the InstallShield Wizard Complete

window appears, remove the Drivers and

Utilities media and click Finish to restart the

computer.

4When you see the Windows desktop,

reinsert the Drivers and Utilities media.

5At the Welcome Dell System Owner screen,

click Next.

NOTE: The Drivers and Utilities program

displays drivers only for hardware that

came installed in your computer. If you

installed additional hardware, the

drivers for the new hardware might not

be displayed. If those drivers are not

displayed, exit the Drivers and Utilities

program. For drivers information, see

the documentation that came with

the device.

book.book Page 40 Tuesday, August 26, 2008 11:02 AM

Contents

Main Notes, Notices, and Cautions book.book Page 2 Tuesday, August 26, 2008 11:02 AM Macrovision Product Notice _________________ Contents Page About Your Computer About Your Computer Front View Page Right View VGA USB CONNECTOR Left View 3-IN-1 MEDIA CARD READER Provides a USB CONNECTORS AC ADAPTER CONNECTOR Attaches an AC Battery Removal Page Quick Setup CAUTION: Before working inside your CAUTION: Do not block, push objects into, CAUTION: The AC adapter works with Page Connecting to the Internet Setting Up Your Internet Connection Microsoft Windows XP Operating System Transferring Information to a New Computer Running the Files and Settings Transfer Wizard With the Operating System Media Page Running the Files and Settings Transfer Wizard Without the Operating System Media Page Specifications Page Page Page Page Page Page Page Troubleshooting Tips Using the Hardware Troubleshooter Tips Power Problems IF THE POWER LIGHT IS OFF The IF THE POWER LIGHT IS SOLID WHITE AND IF THE POWER LIGHT IS BLINKING Memory Problems IF YOU RECEIVE AN INSUFFICIENT MEMORY IF YOU EXPERIENCE OTHER MEMORY Lockups and Software Problems The computer does not start up A program stops responding A program crashes repeatedly A program is designed for an earlier Microsoft Windows operating system A solid blue screen appears Dell Technical Update Service Dell Support Utility Dell Diagnostics Starting the Dell Diagnostics From Your Solid-state Drive Starting the Dell Diagnostics From the Dell Drivers and Utilities Media Page Reinstalling Software Drivers Identifying Drivers Reinstalling Drivers and Utilities Using the Drivers and Utilities Media Manually Reinstalling Drivers Restoring Your Operating System Using Microsoft Windows System Restore Starting System Restore Undoing the Last System Restore Using the Operating System Media Before you Begin Reinstalling Windows Finding Information Page Page Page Getting Help Obtaining Assistance Technical Support and Customer Service Online Services AutoTech Service Automated Order-Status Service Problems With Your Order Product Information Before You Call Page Contacting Dell Index B C D Page O P R S T U