HP RISS Components manual Setting up Information Stores, Adding mailboxes using Mail Attender

4.From the Look In list in the Design Form dialog box, select User Templates in File System.

5.Click Browse, select the drive containing the RISS Utilities CD, select the Exchange folder, and then select the PERSISTMailItem form (PERSISTMailItem.oft).

6.Click OK.

The PERSISTMailItem form appears in the Design Form dialog box.

7.Select the PERSISTMailItem form, and click Open.

8.In the Form Editor window, select Tools > Forms > Publish Form as.

9.From the Look In drop-down list, select Organizational Forms Library.

10.In the Display name and Form name boxes, enter PERSISTMailItem, and click Publish.

11.After publishing the form, close the form editor without saving the form, and then close Outlook.

Setting up Information Stores

The RISS Scheduler processes events that use data provided by Mail Attender For Exchange. When these Scheduler events are defined, companion rules are inserted in the Mail Attender database. Before Mail Attender can use the rules, information stores must be specified for them. The information stores used by Scheduler events are mailboxes and public folders. The Mail Attender rules are used to search the information stores for messages that fit the criteria defined in the rules.

Mailboxes can be manually added or an Auto-Search can be set up. Since the mailbox environment is very dynamic, an Auto-Search should be set up to make sure the mailbox list is current. Additionally, any SMTP or System Attendant information stores should be excluded and hidden from processing. All journal mailboxes should be excluded and hidden from processing.

Adding mailboxes using Mail Attender

To add mailboxes using Mail Attender:

1.In the left pane, click + by Information Stores to expand the folder. Select Mailboxes.

2.Right click in the right pane and select Add Mailboxes, From an Exchange Server, and Browse Network.

Figure 31 Adding mailboxes using Mail Attender

3.In the window that appears, select the appropriate Exchange server and click OK to continue.

120 Configuring Outlook