Option

Function

 

 

Express Test

Performs a quick test of devices. This test typically takes 10 to

 

20 minutes and requires no interaction on your part. Run

 

Express Test first to increase the possibility of tracing the

 

problem quickly.

 

 

Extended Test

Performs a thorough check of devices. This test typically takes

 

an hour or more and requires you to answer questions

 

periodically.

 

 

Custom Test

Tests a specific device. You can customize the tests you want

 

to run.

 

 

Symptom Tree

Lists the most common symptoms encountered and allows

 

you to select a test based on the symptom of the problem you

 

are having.

 

 

2If a problem is encountered during a test, a message appears with an error code and a description of the problem. Write down the error code and problem description and follow the instructions on the screen.

If you cannot resolve the error condition, contact Dell (see page 118).

NOTE: The Service Tag for your computer is located at the top of each test screen. If you contact Dell, technical support will ask for your Service Tag.

3If you run a test from the Custom Test or Symptom Tree option, click the applicable tab described in the following table for more information.

Tab

Function

 

 

Results

Displays the results of the test and any error conditions

 

encountered.

 

 

Errors

Displays error conditions encountered, error codes, and the

 

problem description.

 

 

Help

Describes the test and may indicate requirements for running the

 

test.

 

 

Configuration

Displays your hardware configuration for the selected device.

 

The Dell Diagnostics obtains configuration information for all

 

devices from system setup, memory, and various internal tests,

 

and it displays the information in the device list in the left pane

 

of the screen. The device list may not display the names of all the

 

components installed on your computer or all devices attached to

 

your computer.

 

 

Parameters

Allows you to customize the test by changing the test settings.

 

 

Troubleshooting Tools

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Dell C7565 manual Option Function, Tab Function