Dell FE100, FL100 Troubleshooting Windows 2000

A-2 Dell Dimension Systems User’s Guide

Troubleshooting Windows 2000

This section provides troubleshooting information for Dell PowerEdge Cluster FE100/

FL100 Datacenter Server configurations specific to the Windows 2000 operating

system.

Attempts to connect to a clus-

ter using Cluster Administrator

fail.

The Cluster Service has not

been started.

A cluster has not been

formed on the system.

The system has just been

booted and services are still

starting.

Verify that the Cluster Service is running

and that a cluster has been formed. Use

the Event Viewer and look for the follow-

ing events logged by the Cluster Service:

Microsoft Cluster Server suc-

cessfully formed a cluster on

this node.

or

Microsoft Cluster Server suc-

cessfully joined the cluster.

If these events do not appear in Event

Viewer, see the Microsoft Cluster Server

Administrator’s Guide for instructions on

setting up the cluster on your system and

starting the Cluster Service.

You are prompted to configure

one network instead of two

during Microsoft Cluster Server

installation.

The Transmission Control

Protocol (TCP)/IP configura-

tion is incorrect.

The node-to-node network and public LAN

must be assigned static IP addresses on

different subnets. See “Configuring the

System Software” in Chapter 6 of this

guide for information about assigning the

network IPs.

Table A-1. General Cluster Troubleshooting (continued)

Problem Probable Cause Corrective Action

Table A-2. Windows 2000 Troubleshooting

Problem Probable Cause Corrective Action

Using Windows NT 4.0 to

remotely administer a

Windows 2000 cluster gener-

ates error messages.

Normal. Some resources in

Windows 2000 are not in

Windows NT 4.0.

Dell strongly recommends that you use

Windows 2000 for remote administration

of a cluster running either version of the

Windows 2000 operating system.

Contents

Main Notes, Notices, Cautions, and Warnings Preface Warranty and Return Policy Information Other Documents You May Need Typographical Conventions Page Contents Chapter 1 Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 Page Page Chapter 9 Maintaining the Cluster. . . . . . . . . . . . . . . . . . . . . . . . 9-1 Chapter 10 SAN Components. . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-1 Appendix A Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1 Appendix B Cluster Data Sheets. . . . . . . . . . . . . . . . . . . . . . . . . . . B-1 Index Figures Tables Page CHAPTER 1 Getting Started Overview of Microsoft Windows 2000 Datacenter Server Overview of a Dell PowerEdge Cluster FE100/FL100 Datacenter Server Configuration SAN-Attached Cluster Configuration Figure 1-1. SAN-Attached Cluster Configuration PowerEdge Cluster FE100/FL100 Identification Activen/Active and Activen/Passive Configurations Table 1-1. PowerEdge Cluster FE100/FL100 Configurations Table 1-2. Activen/Active and Activen/Passive Configuration Types PowerEdge Cluster FE100/FL100 Datacenter Server Failover Options Figure 1-2. N+1 Failover Multiway Failover Table 1-3. N+1 Failover Configuration for a 4-Node Cluster Figure 1-3. Example of a 4-Node Multiway Failover Cascading Failover Table 1-4. Example of a 4-Node Multiway Failover Configuration Page Figure 1-5. Example of a 4-Node N-Way Migration Solution Table 1-5. Failover Configurations PowerEdge Cluster FE100/FL100 Datacenter Server Minimum System Requirements Page PowerEdge Cluster FE100/FL100 Datacenter Server Support Configuration Requirements Shared Storage Requirements for the PowerEdge Cluster FE100/FL100 Datacenter Server Configuration Table 1-7. PowerEdge Cluster FE100/FL100 Shared Storage Requirements Table 1-6. Cluster Node Requirements (continued) SAN-Attached Cluster Requirements Table 1-8. SAN-Attached Cluster Requirements Page CHAPTER 2 Installation Overview Page CHAPTER 3 Preparing PowerEdge and PowerVault Systems for Clustering Adding Peripherals to Your Cluster Page CHAPTER 4 Cabling the Cluster Hardware Cluster Cabling Components Fibre Channel Copper Connectors Figure 4-1. DB-9 Connector Figure 4-2. HSSDC Connector Cabling Your Public Network Using NICs in Your Public Network Cabling Your Private Network Using Broadcom NetExtreme Gigabit Ethernet Controllers in Your Private Network Figure 4-3. Configuration Using a Broadcom NetExtreme Gigabit NICs for the Private Network Using Giganet cLAN for the Private Network Figure 4-4. Configuration Using a GigaNet cLAN NIC for the Private Network Protecting Your Cluster From Power Failure Connecting Standby Power Supplies in the PowerVault System Figure 4-5. Cable Configuration of PowerVault 65xF Power Supplies Cabling Your Mouse, Keyboard, and Monitor in a Dell Rack CHAPTER 5 Configuring Storage Systems (Low-Level Configuration) Configuring PowerVault Shared Storage Hard-Disk Drives Configuring the LUNs and RAID Level for the Shared Storage Subsystem Configuring Internal SCSI Hard-Disk Drives RAID Level for the Internal SCSI Hard-Disk Drives CHAPTER 6 Configuring the System Software Preparing for Microsoft Windows 2000 Datacenter Server Installation Configuring the Cluster Nodes in a Windows 2000 Domain Configuring the Windows 2000 Cluster Service Configuring the Public and Private Networks Static IP Address Configuring the IP Addresses for the Private Network Table 6-1. IP Addresses for the Private Network Installing and Configuring Your Windows 2000 Datacenter Server Network Overview of a Windows 2000 Datacenter Server Network Installation Table 6-2. IP Addresses Table 6-2. IP Addresses (continued) Updating the Host Bus Adapter Driver Installing the Dell OpenManage Storage Management Software for the PowerVault Storage System Table 6-3. Dell OpenManage Storage Management Software Table 6-4. Dell OpenManage Software Table 6-4. Dell OpenManage Software (continued) Configuring Shared Drives Using the Windows 2000 Disk Management Tool Assigning Drive Letters and Formatting Drives on the Shared Storage System Using the Windows 2000 Dynamic Disks and Volumes Verifying Cluster Readiness Cluster Resource Group Adding Additional Applications and Data to the Quorum Disk Page Configuring the Dell OpenManage Manage Node (Data Agent) for a Cluster Environment Configuring the Data Agent for Cluster Failover Page Configuring Failover and Failback Support Failover Support Through Four-Node Clustering Modifying the Failover Sequence of the Disk Groups Page CHAPTER 7 Installing Cluster Management and Systems Management Software Microsoft Cluster Administrator Page Installing Dell OpenManage Cluster Assistant With ClusterX (Optional) Page CHAPTER 8 Upgrading Your PowerEdge System to a Cluster Configuration Upgrading Your PowerEdge System to a PowerEdge Cluster FE100/FL100 Datacenter Server Configuration Installing the Appropriate Version of Windows 2000 on Your PowerEdge System CHAPTER 9 Maintaining the Cluster Connecting to Your PowerVault Storage Systems Using Dell OpenManage Storage Management Software Connecting to Data Agent Using Data Administrator Identifying the Cluster Name Connecting to Data Agent Using Data Supervisor Identifying the Device Name of the Storage Processor Restoring Communications to a Failed Storage Device Using Dell OpenManage ATF Determining the RAID Levels of the Shared Disk Volumes Configuring Your Cluster Nodes Using Windows 2000 Datacenter Server Table 9-1. Cluster Nodes and Component Identification Changing the IP Address of a Cluster Node Uninstalling Cluster Service Running chkdsk /f on a Quorum Disk Replacing a Cluster Node Page CHAPTER 10 SAN Components Overview of a PowerVault SAN SAN-Attached Clusters Figure 10-1. SAN-Attached Cluster Configuration Fibre Channel Fabrics Attaching a SAN-Attached Cluster Configuration to a Network Figure 10-2. SAN-attached Clusters Using a Public, Private, and SAN Network Using Dell PowerVault Fibre Channel Switches Attaching a PowerVault Storage System to a SAN-Attached Cluster Connecting the PowerEdge Cluster to a Single PowerVault Storage System Configuring Hard-Disk Drive Letters Using Multiple Shared Storage Units Additional PowerEdge Cluster Maintenance Procedures Using the QLogic Fibre Channel Configuration Utility for Storage Processor Failure APPENDIX A Troubleshooting Table A-1. General Cluster Troubleshooting Troubleshooting Windows 2000 Table A-1. General Cluster Troubleshooting (continued) Table A-2. Windows 2000 Troubleshooting APPENDIX B Cluster Data Sheets PowerEdge Cluster FE100/FL100 Datacenter Server Configuration Matrix Table B-1. PowerEdge Cluster FE100/FL100 Configuration Matrix Cluster Data Sheets Page Page Page Page Page Index B C D E F G I M Q R S T U V W