Active Directory Authentication

Description

A valid Active Directory user fails to authenticate.

Cause

Probable causes may be:

The user is trying to authenticate using a wrong password.

The user is locked or disabled in Active Directory.

Active Directory domain controllers are offline or unreachable.

System clock and Active Directory clock are out of sync.

Workaround 1 Check the PowerVault NX3500 system event log in the NAS Manager for errors.

2 Verify that the user is not disabled or locked in Active Directory.

3 Verify that domain controllers are online and reachable using the network.

4 Kerberos requires client/server clocks to be in sync. Verify the system time is in sync with the domain controller time and if required, configure the NTP setting of the system.

Troubleshooting Active Directory Configuration

Description

Unable to add Active Directory users and groups to CIFS shares.

Cause

Probable causes may be:

 

• Unable to ping the domain using FQDN.

 

• DNS may not be configured.

 

• NTP may not be configured.

Troubleshooting

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Dell NX3500 manual Active Directory Authentication, Troubleshooting Active Directory Configuration, 175

NX3500 specifications

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