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Contents
Dell DataSafe Online Backup. . . . . . . . . .55
NVIDIA Optimus Technology
(Optional) . . . . . . . . . . . . . . . . . . . . . . . . .56
NVIDIA 3DTV Play. . . . . . . . . . . . . . . . . . .57
Dell Dock (Optional). . . . . . . . . . . . . . . . .61
Dell Stage (Optional) . . . . . . . . . . . . . . . .62
Free Fall Sensor. . . . . . . . . . . . . . . . . . . . .64
Solving Problems . . . . . . . . . . . . . . . 65
Beep Codes. . . . . . . . . . . . . . . . . . . . . . . .65
Touch Screen Problems. . . . . . . . . . . . . .66
Network Problems . . . . . . . . . . . . . . . . . .67
Power Problems. . . . . . . . . . . . . . . . . . . .68
Memory Problems . . . . . . . . . . . . . . . . . .69
Lockups and Software Problems . . . . . .70
Using Support Tools. . . . . . . . . . . . . .72
Dell Support Center. . . . . . . . . . . . . . . . . 72
My Dell Downloads . . . . . . . . . . . . . . . . .73
Hardware Troubleshooter . . . . . . . . . . . .74
Dell Diagnostics . . . . . . . . . . . . . . . . . . . .74
Restoring Your Operating System . . . . . . . . . . . . . . . . . . . . . . . . 79
System Restore. . . . . . . . . . . . . . . . . . . . .80
Dell DataSafe Local Backup. . . . . . . . . . .81
System Recovery Media. . . . . . . . . . . . . .83
Dell Factory Image Restore. . . . . . . . . . .84
Getting Help. . . . . . . . . . . . . . . . . . . . 86
Technical Support and Customer
Service. . . . . . . . . . . . . . . . . . . . . . . . . . . .87
DellConnect . . . . . . . . . . . . . . . . . . . . . . .87
Online Services. . . . . . . . . . . . . . . . . . . . .88
Automated Order‑Status Service . . . . . .89
Product Information. . . . . . . . . . . . . . . . .89
Returning Items for Repair Under
Warranty or for Credit . . . . . . . . . . . . . . .90
Before You Call. . . . . . . . . . . . . . . . . . . . .91
Contacting Dell. . . . . . . . . . . . . . . . . . . . .93