If the computer stops responding or a solid blue screen appears —
CAUTION: You might lose data if you are unable to perform an operating system shutdown.
If you are unable to get a response by pressing a key on your keyboard, or by moving your mouse, press the power button for at least 8 to 10 seconds until the computer turns off and then restart your computer.
If you have other software problems —
•Back up your files immediately.
•Use a
•Save and close any open files or programs
and shut down your computer through the Start 
menu.
Solving Problems
•Check the software documentation or contact the software manufacturer for troubleshooting information:
––Ensure that the program is compatible with the operating system installed on your computer.
––Ensure that your computer meets the minimum hardware requirements needed to run the software. See the software documentation for information.
––Ensure that the program is installed and configured properly.
––Verify that the device drivers do not conflict with the program.
––If necessary, uninstall and then reinstall the program.
––Write down any error message that is displayed to help in troubleshooting when contacting Dell.
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