71
Solving Problems
If the computer stops responding or a solid
blue screen appears —
CAUTION: You might lose data if you are
unable to perform an operating system
shutdown.
If you are unable to get a response by
pressing a key on your keyboard, or by
moving your mouse, press the power button
for at least 8 to 10 seconds until the computer
turns off and then restart your computer.
If you have other software problems —
Back up your files immediately.•
Use a virus‑scanning program to check the •
hard drive or CDs.
Save and close any open files or programs •
and shut down your computer through the
Start menu.
Check the software documentation or •
contact the software manufacturer for
troubleshooting information:
Ensure that the program is compatible –
with the operating system installed on
your computer.
Ensure that your computer meets –
the minimum hardware requirements
needed to run the software. See
the software documentation for
information.
Ensure that the program is installed and –
configured properly.
Verify that the device drivers do not –
conflict with the program.
If necessary, uninstall and then reinstall –
the program.
Write down any error message that is –
displayed to help in troubleshooting
when contacting Dell.