Troubleshooting | Dell PP32LA, P168C, PP32LB specification

3When the DELL™ logo appears, press <F12> immediately. Select Diagnostics from the start menu and press <Enter>.

NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft® Windows® desktop, and then shut down your computer and try again.

NOTE: If you see a message stating that no diagnostics utility partition has been found, run the Dell Diagnostics from the Drivers and Utilities media.

4Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard drive, and follow the instructions on the screen.

Starting the Dell Diagnostics From the Drivers and Utilities Media

1Insert the Drivers and Utilities media.

2Shut down and restart the computer.

When the DELL logo appears, press <F12> immediately.

NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft® Windows® desktop; then, shut down your computer and try again.

NOTE: The next steps change the boot sequence for one time only. On the next start-up, the computer starts according to the devices specified in the system setup program.

3When the boot device list appears, highlight CD/DVD/CD-RWand press <Enter>.

4Select the Boot from CD-ROMoption from the menu that appears and press <Enter>.

5Type 1 to start the CD menu and press <Enter> to proceed.

6Select Run the 32 Bit Dell Diagnostics from the numbered list. If multiple versions are listed, select the version that is appropriate for your computer.

7When the Dell Diagnostics Main Menu appears, select the test that you want to run, and follow the instructions on the screen.

Troubleshooting

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Dell PP32LA, P168C, PP32LB specifications Troubleshooting

Contents

W . d e l l . c o m s u p p o r t . d e l l . c o m Macrovision Product Notice Contents Troubleshooting Software and Hardware Automated Order-Status Service Contents Front View About Your Computer Keyboard Security cable slot USB connectors Back View Battery Removal Wireless Switch Quick Setup Setting Up Your Computer Setting Up Your Computer Connecting to the Internet Click Start→Internet Explorer→Connect to the Internet Setting Up Your Internet Connection Microsoft Windows XP Operating System Transferring Information to a New ComputerMicrosoft Windows Vista Under Network and Internet, click Connect to the Internet To transfer data to the new computer To copy data from the old computerNext To copy data from the old computer Microsoft Windows Vista Specifications USB Lvds Wxga WXGA+ Depending on operating conditions and can be Page G2 or lower as defined by ISA-S71.04-1985 Power Lights TroubleshootingTools Beep Codes Code Description Suggested Remedy Repetitive T a Error The hard drive cannot read the data Error Messages Do not use these characters in filenames Troubleshooting Troubleshooting Click Uninstall Drive and try again System Messages Troubleshooting Software and Hardware Problems Fix a Problem section, click Hardware Troubleshooter Dell DiagnosticsStarting the Dell Diagnostics From Your Hard Drive Click Start→Help and Support Troubleshooting Power Problems Troubleshooting TipsFollow these tips when troubleshooting your computer Memory Problems Computer does not start up Lockups and Software Problems Program crashes repeatedly Dell Support Utility Dell Technical Update Service Troubleshooting Troubleshooting Drivers Reinstalling SoftwareIdentifying Drivers Click Properties→Device Manager Returning to a Previous Device Driver Version Reinstalling Drivers and UtilitiesProperties Click the Drivers tab→Roll Back Driver Click Start→My Computer→Properties→Hardware→Device Manager At the Welcome Dell System Owner screen, click Next You can restore your operating system in the following ways Using Microsoft Windows System RestoreRestoring Your Operating System Undoing the Last System Restore Starting System Restore Dell Factory Image Restore Windows Vista Only Using Dell Factory Image RestoreClick Undo my last restoration and click Next Select Repair Your Computer Click Dell Factory Image Restore Using the Operating System Media Reinstalling Software Finding Information Dell Technology Guide About your operating system Obtaining Assistance Getting Help DellConnect Online Services Technical Support and Customer Service AutoTech Service Problems With Your OrderAutomated Order-Status Service Getting Help Before You Call Page Contacting Dell Getting Help Index Express Service Code Index Index Index