Troubleshooting Software and Hardware | Dell PP32LA, P168C, PP32LB

Error Messages	29
System Messages	34
Troubleshooting Software and Hardware
Problems	35
Dell Diagnostics	36
Troubleshooting Tips	38
Power Problems	38
Memory Problems	39
Lockups and Software Problems	40
Dell Technical Update Service	42
Dell Support Utility	42

5 Reinstalling Software	45
Drivers	45
Identifying Drivers	45
Reinstalling Drivers and Utilities	46
Restoring Your Operating System	48
Using Microsoft® Windows® System Restore . . .	48
Using Dell™ Factory Image Restore	50
Using the Operating System Media	51

6Finding Information . . . . . . . . . . . . . . . . 53

7Getting Help . . . . . . . . . . . . . . . . . . . . . . 55

Obtaining Assistance	55
Technical Support and Customer Service	56
DellConnect	56
Online Services	56

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Contents

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Dell PP32LA, P168C, PP32LB specifications Troubleshooting Software and Hardware

Contents

W . d e l l . c o m s u p p o r t . d e l l . c o m Macrovision Product Notice Contents Troubleshooting Software and Hardware Automated Order-Status Service Contents About Your Computer Front View Keyboard Security cable slot USB connectors Back View Battery Removal Wireless Switch Setting Up Your Computer Quick Setup Setting Up Your Computer Connecting to the Internet Setting Up Your Internet Connection Click Start→Internet Explorer→Connect to the Internet Transferring Information to a New Computer Microsoft Windows XP Operating SystemMicrosoft Windows Vista Under Network and Internet, click Connect to the Internet To transfer data to the new computer To copy data from the old computerNext To copy data from the old computer Microsoft Windows Vista Specifications USB Lvds Wxga WXGA+ Depending on operating conditions and can be Page G2 or lower as defined by ISA-S71.04-1985 Troubleshooting Power LightsTools Beep Codes Code Description Suggested Remedy Repetitive Error Messages T a Error The hard drive cannot read the data Do not use these characters in filenames Troubleshooting Troubleshooting Click Uninstall System Messages Drive and try again Troubleshooting Software and Hardware Problems Dell Diagnostics Fix a Problem section, click Hardware TroubleshooterStarting the Dell Diagnostics From Your Hard Drive Click Start→Help and Support Troubleshooting Power Problems Troubleshooting TipsFollow these tips when troubleshooting your computer Memory Problems Lockups and Software Problems Computer does not start up Program crashes repeatedly Dell Technical Update Service Dell Support Utility Troubleshooting Troubleshooting Reinstalling Software DriversIdentifying Drivers Click Properties→Device Manager Reinstalling Drivers and Utilities Returning to a Previous Device Driver VersionProperties Click the Drivers tab→Roll Back Driver Click Start→My Computer→Properties→Hardware→Device Manager At the Welcome Dell System Owner screen, click Next You can restore your operating system in the following ways Using Microsoft Windows System RestoreRestoring Your Operating System Starting System Restore Undoing the Last System Restore Using Dell Factory Image Restore Dell Factory Image Restore Windows Vista OnlyClick Undo my last restoration and click Next Select Repair Your Computer Using the Operating System Media Click Dell Factory Image Restore Reinstalling Software Finding Information Dell Technology Guide About your operating system Getting Help Obtaining Assistance Technical Support and Customer Service DellConnect Online Services AutoTech Service Problems With Your OrderAutomated Order-Status Service Getting Help Before You Call Page Contacting Dell Getting Help Express Service Code Index Index Index Index