Manuals / Dell / Computer Equipment / Laptop

Dell PP32LB, P168C, PP32LA R U N T H E P R O G R A M C O M P A T I B I L I T Y W I Z A R D

Models: PP32LB P168C PP32LA

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R U N T H E P R O G R A M C O M P A T I B I L I T Y W I Z A R D —

A program crashes repeatedly

NOTE: Most software includes installation instructions in its documentation or on a floppy disk, CD, or DVD.

C H E C K T H E S O F T W A R E D O C U M E N T A T I O N — If necessary, uninstall and then

reinstall the program.

A program is designed for an earlier Microsoft® Windows® operating system

R U N T H E P R O G R A M C O M P A T I B I L I T Y W I Z A R D —

Windows Vista:

The Program Compatibility Wizard configures a program so that it runs in an environment similar to non-Windows Vista operating system environments.

1Click Start →Control Panel→Programs→Use an older program with this version of Windows.

2In the welcome screen, click Next.

3Follow the instructions on the screen.

Windows XP:

The Program Compatibility Wizard configures a program so that it runs in an environment similar to non-XP operating system environments.

1Click Start→All Programs→Accessories→Program Compatibility Wizard→Next.

2Follow the instructions on the screen.

A solid blue screen appears

TU R N T H E C O M P U T E R O F F — If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds (until the computer turns off), and then restart your computer.

Other software problems

C H E C K T H E S O F T W A R E D O C U M E N T A T I O N O R C O N T A C T T H E S O F T W A R E M A N U F A C T U R E R F O R T R O U B L E S H O O T I N G I N F O R M A T I O N —

•Ensure that the program is compatible with the operating system installed on your computer.

Troubleshooting

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Dell PP32LB, P168C, PP32LA specifications R U N T H E P R O G R A M C O M P A T I B I L I T Y W I Z A R D

Contents

w w w . d e l l . c o m s u p p o r t . d e l l . c o m Dell Latitude E5400 and E5500 Setup and Quick Reference GuideMacrovision Product Notice Notes, Notices, and Cautions2 Setting Up Your Computer ContentsError Messages Problems With Your Order AutoTech ServiceProduct Information Before You CallContents Front View About Your Computer11 IEEE 1394 connector location may vary depending on model RJ-11 modem connector Back Viewvideo connector serial connector E5500 onlyWireless Switch Battery RemovalQuick Setup Setting Up Your Computer4 Connect IEEE 1394 devices, such as a media player optional Setting Up Your Computer3 Connect USB devices, such as a mouse or keyboard optional laptop with wired connection Connecting to the Internet2 Click Start→Internet Explorer→Connect to the Internet Setting Up Your Internet ConnectionMicrosoft Windows XP Operating System Microsoft Windows XP Operating System Transferring Information to a New ComputerTo prepare a new computer for the file transfer 3 On the Which computer is this? screen, click New Computer→Next To transfer data to the new computer Microsoft Windows VistaNext 2 In the User Account Control dialog box, click Continue32 KB per instruction, 32 KB data cache per SpecificationsS-video supports S/PDIF adapter, VGA one full Mini-Card and one half Mini-Cardsize of shared video memory is up to 256 MB 10/100/1000 Ethernet LAN on system boardsupported by Mobile Broadband Mini-Card Maximum resolutions DimensionsSpecifications Display4-, 6-, or 9-cell smart lithium ion 6-cell is Kingdom, Brazil, and Japan 84 Denmarkdepending on operating conditions and can be significantly reduced under certain powerintensive conditions see Power Problems on Dimensions of 65 W auto-air Output powerWeight with cables Dimensions of 90 W E seriesG2 or lower as defined by ISA-S71.04-1985 Power Lights TroubleshootingTools Beep Codesshort beeps Error Messages Do not use these characters in filenames MediaDirect cannot verify the Digital Rights Management DRM restrictions on the file, so the file cannot be played see Dell Diagnostics on page M E M O R Y A L L O C A T I O N E R R O R - The software you are attempting to run is conflicting with the operating system, another program, or a utility. Shut down the computer, wait 30 seconds, and then restart it. Try to run the program again. If the error message still appears, see the software documentation O P T I O N A L ROM B A D C H E C K S U M - The optional ROM has failed. Contact Dell see Contacting Dell on page System Messages Troubleshooting Software and Hardware Problems Dell Diagnostics Starting the Dell Diagnostics From the Drivers and Utilities Media Power Problems Troubleshooting TipsMemory Problems The computer does not start up Lockups and Software ProblemsThe computer stops responding A program stops respondingR U N T H E P R O G R A M C O M P A T I B I L I T Y W I Z A R D Dell Support Utility Dell Technical Update ServiceThe Dell Support Utility is customized for your computing environment Troubleshooting Identifying Drivers Reinstalling SoftwareDrivers Reinstalling Drivers and Utilities 2 Click Properties→Device Manager Manually Reinstalling Drivers5 At the Welcome Dell System Owner screen, click Next Restoring Your Operating System Using Microsoft Windows System RestoreUndoing the Last System Restore Starting System Restore1 Click Start→All Programs→Accessories→System Tools→System Restore Using Dell Factory Image Restore Before you Begin Using the Operating System Media5 Click Dell Factory Image Restore Reinstalling Windows The Drivers and Utilities media is a CD or Finding Informationadditional regulatory information, see the How to troubleshoot and solve problemsThe Dell Technology Guide is available at Obtaining Assistance Getting HelpDellConnect Technical Support and Customer ServiceOnline Services Automated Order-Status Service Problems With Your OrderAutoTech Service Product Information Returning Items for Warranty Repair or CreditBefore You Call Service Tag bar code on the back or bottom of the computer Diagnostics Checklist Name Date Address Phone numberExpress Service Code Error message, beep code, or diagnostic codeContacting Dell Getting Help Index Page Page returning to a previous device driver version System Restore Windows XP continued reinstallingwireless switch wizards Files and Settings Transfer Wizard Program Compatibility wizard