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Dell PP32LB, P168C, PP32LA Technical Support and Customer Service, DellConnect, Online Services

Models: PP32LB P168C PP32LA

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For instructions on using the Dell Support, see "Technical Support and Customer Service" on page 56.

NOTE: Some of the following services are not always available in all locations outside the continental U.S. Call your local Dell representative for information on availability.

Technical Support and Customer Service

Dell's support service is available to answer your questions about Dell™ hardware. Our support staff uses computer-based diagnostics to provide fast, accurate answers.

To contact Dell's support service, see "Before You Call" on page 59, and then see the contact information for your region or go to support.dell.com.

DellConnect

DellConnect is a simple online access tool that allows a Dell service and support associate to access your computer through a broadband connection, diagnose your problem and repair it all under your supervision. For more information, go to support.dell.com and click DellConnect.

Online Services

You can learn about Dell products and services on the following websites:

www.dell.com

www.dell.com/ap (Asian/Pacific countries only)

www.dell.com/jp (Japan only)

www.euro.dell.com (Europe only)

www.dell.com/la (Latin American and Caribbean countries)

www.dell.ca (Canada only)

You can access Dell Support through the following websites and e-mail addresses:

•Dell Support websites support.dell.com support.jp.dell.com (Japan only) support.euro.dell.com (Europe only)

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Getting Help

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Dell PP32LB, P168C, PP32LA specifications Technical Support and Customer Service, DellConnect, Online Services

Contents

Dell Latitude E5400 and E5500 Setup and Quick Reference Guide w w w . d e l l . c o m s u p p o r t . d e l l . c o mNotes, Notices, and Cautions Macrovision Product NoticeContents 2 Setting Up Your ComputerError Messages AutoTech Service Problems With Your OrderProduct Information Before You CallContents About Your Computer Front View11 IEEE 1394 connector location may vary depending on model Back View RJ-11 modem connectorvideo connector serial connector E5500 onlyBattery Removal Wireless SwitchSetting Up Your Computer Quick Setup4 Connect IEEE 1394 devices, such as a media player optional Setting Up Your Computer3 Connect USB devices, such as a mouse or keyboard optional Connecting to the Internet laptop with wired connection2 Click Start→Internet Explorer→Connect to the Internet Setting Up Your Internet ConnectionMicrosoft Windows XP Operating System Transferring Information to a New Computer Microsoft Windows XP Operating SystemTo prepare a new computer for the file transfer 3 On the Which computer is this? screen, click New Computer→Next Microsoft Windows Vista To transfer data to the new computerNext 2 In the User Account Control dialog box, click ContinueSpecifications 32 KB per instruction, 32 KB data cache perone full Mini-Card and one half Mini-Card S-video supports S/PDIF adapter, VGAsize of shared video memory is up to 256 MB 10/100/1000 Ethernet LAN on system boardsupported by Mobile Broadband Mini-Card Dimensions Maximum resolutionsSpecifications DisplayKingdom, Brazil, and Japan 84 Denmark 4-, 6-, or 9-cell smart lithium ion 6-cell isdepending on operating conditions and can be significantly reduced under certain powerintensive conditions see Power Problems on Output power Dimensions of 65 W auto-airWeight with cables Dimensions of 90 W E seriesG2 or lower as defined by ISA-S71.04-1985 Troubleshooting Power LightsTools Beep Codesshort beeps Error Messages Do not use these characters in filenames MediaDirect cannot verify the Digital Rights Management DRM restrictions on the file, so the file cannot be played see Dell Diagnostics on page M E M O R Y A L L O C A T I O N E R R O R - The software you are attempting to run is conflicting with the operating system, another program, or a utility. Shut down the computer, wait 30 seconds, and then restart it. Try to run the program again. If the error message still appears, see the software documentation O P T I O N A L ROM B A D C H E C K S U M - The optional ROM has failed. Contact Dell see Contacting Dell on page System Messages Troubleshooting Software and Hardware Problems Dell Diagnostics Starting the Dell Diagnostics From the Drivers and Utilities Media Troubleshooting Tips Power ProblemsMemory Problems Lockups and Software Problems The computer does not start upThe computer stops responding A program stops respondingR U N T H E P R O G R A M C O M P A T I B I L I T Y W I Z A R D Dell Technical Update Service Dell Support UtilityThe Dell Support Utility is customized for your computing environment Troubleshooting Identifying Drivers Reinstalling SoftwareDrivers Reinstalling Drivers and Utilities 2 Click Properties→Device Manager Manually Reinstalling Drivers5 At the Welcome Dell System Owner screen, click Next Using Microsoft Windows System Restore Restoring Your Operating SystemUndoing the Last System Restore Starting System Restore1 Click Start→All Programs→Accessories→System Tools→System Restore Using Dell Factory Image Restore Before you Begin Using the Operating System Media5 Click Dell Factory Image Restore Reinstalling Windows Finding Information The Drivers and Utilities media is a CD oradditional regulatory information, see the How to troubleshoot and solve problemsThe Dell Technology Guide is available at Getting Help Obtaining AssistanceDellConnect Technical Support and Customer ServiceOnline Services Automated Order-Status Service Problems With Your OrderAutoTech Service Returning Items for Warranty Repair or Credit Product InformationBefore You Call Diagnostics Checklist Name Date Address Phone number Service Tag bar code on the back or bottom of the computerExpress Service Code Error message, beep code, or diagnostic codeContacting Dell Getting Help Index Page Page Windows XP continued reinstalling returning to a previous device driver version System Restorewireless switch wizards Files and Settings Transfer Wizard Program Compatibility wizard