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Dell PP32LA, P168C, PP32LB The Dell Support Utility is customized for your computing environment

Models: PP32LB P168C PP32LA

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The Dell Support Utility is customized for your computing environment.

The Dell Support Utility is customized for your computing environment.

The icon in the taskbar functions differently when you click, double- click, or right-click the icon.

Clicking the Dell Support Icon

Click or right-click the icon to perform the following tasks:

•Check your computing environment.

•View the Dell Support Utility settings.

•Access the help file for the Dell Support Utility.

•View frequently asked questions.

•Learn more about the Dell Support Utility.

•Turn off the Dell Support Utility.

Double-Clicking the Dell Support Icon

Double-click the icon to manually check your computing environment, view frequently asked questions, access the help file for the Dell Support Utility, and view Dell Support settings.

For more information about the Dell Support Utility, click the question mark (?) at the top of the Dell™ Support screen.

Troubleshooting

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Dell PP32LA, P168C, PP32LB specifications The Dell Support Utility is customized for your computing environment

Contents

w w w . d e l l . c o m s u p p o r t . d e l l . c o m Dell Latitude E5400 and E5500 Setup and Quick Reference GuideMacrovision Product Notice Notes, Notices, and Cautions2 Setting Up Your Computer ContentsError Messages Before You Call AutoTech ServiceProblems With Your Order Product InformationContents Front View About Your Computer11 IEEE 1394 connector location may vary depending on model serial connector E5500 only Back ViewRJ-11 modem connector video connectorWireless Switch Battery RemovalQuick Setup Setting Up Your Computer3 Connect USB devices, such as a mouse or keyboard optional Setting Up Your Computer4 Connect IEEE 1394 devices, such as a media player optional laptop with wired connection Connecting to the InternetMicrosoft Windows XP Operating System Setting Up Your Internet Connection2 Click Start→Internet Explorer→Connect to the Internet Microsoft Windows XP Operating System Transferring Information to a New ComputerTo prepare a new computer for the file transfer 3 On the Which computer is this? screen, click New Computer→Next 2 In the User Account Control dialog box, click Continue Microsoft Windows VistaTo transfer data to the new computer Next32 KB per instruction, 32 KB data cache per SpecificationsS-video supports S/PDIF adapter, VGA one full Mini-Card and one half Mini-Cardsupported by Mobile Broadband Mini-Card 10/100/1000 Ethernet LAN on system boardsize of shared video memory is up to 256 MB Display DimensionsMaximum resolutions Specifications4-, 6-, or 9-cell smart lithium ion 6-cell is Kingdom, Brazil, and Japan 84 Denmarkintensive conditions see Power Problems on significantly reduced under certain powerdepending on operating conditions and can be Dimensions of 90 W E series Output powerDimensions of 65 W auto-air Weight with cablesG2 or lower as defined by ISA-S71.04-1985 Beep Codes TroubleshootingPower Lights Toolsshort beeps Error Messages Do not use these characters in filenames MediaDirect cannot verify the Digital Rights Management DRM restrictions on the file, so the file cannot be played see Dell Diagnostics on page M E M O R Y A L L O C A T I O N E R R O R - The software you are attempting to run is conflicting with the operating system, another program, or a utility. Shut down the computer, wait 30 seconds, and then restart it. Try to run the program again. If the error message still appears, see the software documentation O P T I O N A L ROM B A D C H E C K S U M - The optional ROM has failed. Contact Dell see Contacting Dell on page System Messages Troubleshooting Software and Hardware Problems Dell Diagnostics Starting the Dell Diagnostics From the Drivers and Utilities Media Power Problems Troubleshooting TipsMemory Problems A program stops responding Lockups and Software ProblemsThe computer does not start up The computer stops respondingR U N T H E P R O G R A M C O M P A T I B I L I T Y W I Z A R D Dell Support Utility Dell Technical Update ServiceThe Dell Support Utility is customized for your computing environment Troubleshooting Drivers Reinstalling SoftwareIdentifying Drivers Reinstalling Drivers and Utilities 5 At the Welcome Dell System Owner screen, click Next Manually Reinstalling Drivers2 Click Properties→Device Manager Restoring Your Operating System Using Microsoft Windows System Restore1 Click Start→All Programs→Accessories→System Tools→System Restore Starting System RestoreUndoing the Last System Restore Using Dell Factory Image Restore 5 Click Dell Factory Image Restore Using the Operating System MediaBefore you Begin Reinstalling Windows The Drivers and Utilities media is a CD or Finding InformationThe Dell Technology Guide is available at How to troubleshoot and solve problemsadditional regulatory information, see the Obtaining Assistance Getting HelpOnline Services Technical Support and Customer ServiceDellConnect AutoTech Service Problems With Your OrderAutomated Order-Status Service Product Information Returning Items for Warranty Repair or CreditBefore You Call Error message, beep code, or diagnostic code Diagnostics Checklist Name Date Address Phone numberService Tag bar code on the back or bottom of the computer Express Service CodeContacting Dell Getting Help Index Page Page Program Compatibility wizard Windows XP continued reinstallingreturning to a previous device driver version System Restore wireless switch wizards Files and Settings Transfer Wizard