Contents 7
Drive Problems . . . . . . . . . . . . . . . . . . . . . 79
Optical drive problems . . . . . . . . . . . . . . . 80
Hard drive problems . . . . . . . . . . . . . . . . 81
E-Mail, Modem, and Internet Problems . . . . . . . . 81
Error Messages . . . . . . . . . . . . . . . . . . . . . 82
ExpressCard Problems . . . . . . . . . . . . . . . . . 87
IEEE 1394 Device Problems . . . . . . . . . . . . . . . 88
Keyboard Problems . . . . . . . . . . . . . . . . . . . 88
External Keyboard problems . . . . . . . . . . . . 89
Unexpected characters . . . . . . . . . . . . . . 90
Lockups and Software Problems . . . . . . . . . . . . 90
The computer does not start . . . . . . . . . . . . 90
The computer stops responding . . . . . . . . . . 90
A program stops responding or
crashes repeatedly . . . . . . . . . . . . . . . . . 90
A program is designed for an earlier
Microsoft® Windows® operating system . . . . . 91
A solid blue screen appears . . . . . . . . . . . . 91
Other software problems . . . . . . . . . . . . . 91
Memory Problems . . . . . . . . . . . . . . . . . . . . 92
Network Problems . . . . . . . . . . . . . . . . . . . 93
Power Problems . . . . . . . . . . . . . . . . . . . . . 93
Printer Problems . . . . . . . . . . . . . . . . . . . . 94
Scanner Problems . . . . . . . . . . . . . . . . . . . . 95
book.book Page 7 Thursday, August 7, 2008 5:00 PM