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Dell PP29L owner manual Technical Support and Customer Service, Automated Order-Status Service

Models: PP29L

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12 Traveling With Your Computer . . . . . . . . 125

Identifying Your Computer . . . . . . . . . . . . . . . . 125

Packing the Computer . . . . . . . . . . . . . . . . . . 125

Travel Tips . . . . . . . . . . . . . . . . . . . . . . . . 126 Traveling by Air . . . . . . . . . . . . . . . . . . . 126

13Getting Help . . . . . . . . . . . . . . . . . . . . . . 127

Obtaining Assistance	127
Technical Support and Customer Service	128
DellConnect	128
Online Services	128
AutoTech Service	129
Automated Order-Status Service	129
Problems With Your Order	129
Product Information	129
Returning Items for Warranty Repair or Credit	130
Before You Call	130
Contacting Dell	132

14 Specifications . . . . . . . . . . . . . . . . . . . . 133

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Contents

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Dell PP29L owner manual Technical Support and Customer Service, Automated Order-Status Service

Contents

W . d e l l . c o m s u p p o r t . d e l l . c o m July U739D Contents Using the Keyboard and Touch Pad Customizing the Touch PadAccessing Power Options Properties Removing an ExpressCard or Blank ContentsRemoving a Memory Card or Blank Connecting a Network or BroadbandDell Technical Update Service If Your Computer Is Lost or StolenMail, Modem, and Internet Problems External Keyboard problemsUsing the Operating System Media Reinstalling Drivers and UtilitiesUsing Microsoft Windows System Restore Restoring Your Operating SystemReplacing the Hard Drive 111 Returning a Hard Drive to Dell 109110 112Technical Support and Customer Service Automated Order-Status Service145 144Computer, Keyboard, and Display 144 Definition of Third-Party SoftwareContents Drivers for my computer Finding InformationWhat Are You Looking For? Find It Here Device documentationWhat Are You Looking For? Find It Here Warranty information Microsoft Windows License LabelAppropriate for your configuration Enter your Service Tag or productSystem, and installs the updates Other Dell customersHow to work with programs and files See Drive Problems onHow to use Windows XP How to personalize your desktopReturns your computer to an earlier Microsoft Windows System RestoreRestore your operating system Operating state without affectingFinding Information Front View About Your ComputerAbout Your Computer Headphone connectors Touch pad buttons Device status lights Analog microphoneD I O C O N N E C T O R S Information, see the documentation that came with your card Y B O a R D S T a T U S L I G H T S Security cable slot USB connectors Video connector VGALeft Side View Hard driveConnect USB devices, such as a mouse, keyboard, or printer Right Side View USB connectorExpressCard slot Optical drive Battery Air vents Back ViewOptical drive Battery Battery release latch Bottom ViewConnecting to the Internet Setting Up Your ComputerSetting Up Your Computer Setting Up Your Internet Connection Transferring Information to a New Computer Windows Easy TransferTo copy data from the old computer To transfer data to the new computer Setting Up a Printer Connecting a USB Printer Printer CablePower Protection Devices Surge ProtectorsUninterruptible Power Supplies Line ConditionersSetting Up Your Computer Adjusting Brightness Using the DisplayUsing the Display Setting Display Resolution and Refresh Rate Numeric Keypad Using the Keyboard and Touch PadUsing the Keyboard and Touch Pad Numeric keypadKey Combinations BatteryPower Management System FunctionsDell QuickSet Key Combinations Adjusting Keyboard SettingsMicrosoft Windows Logo Key Functions Click Start, and then click Control Panel Click KeyboardTouch Pad Customizing the Touch Pad Using the Keyboard and Touch Pad Using a Battery Battery PerformanceChecking the Battery Charge Dell QuickSet Battery MeterLow-Battery Warning Conserving Battery PowerMicrosoft Windows Battery Meter Check the Battery HealthHibernate Mode Power Management ModesStandby Mode Close the display Press FnEscAccessing Power Options Properties Configuring Power Management SettingsCharging the Battery Press the power button Close the display Press FnEscReplacing the Battery Storing a Battery Using a Battery Using Multimedia Using MultimediaPlaying Media DVD player includes the following basic buttons How to Copy a CD or DVD Copying CD and DVD MediaHelpful Tips Using Blank CD and DVD MediaMedia Type Read Write Rewritable Adjusting the Volume Adjusting the Picture ExpressCard/34 2 ExpressCard/54 Using Cards Using CardsExpressCards Installing an ExpressCard ExpressCard BlanksMemory Card Blanks Removing an ExpressCard or BlankMemory Card Reader Secure Digital SDInstalling a Memory Card Removing a Memory Card or Blank Using Cards Connecting a Network or Broadband Modem Cable Setting Up and Using NetworksSetting Up and Using Networks Checking Your Wireless Network Card Setting Up a NetworkWireless Local Area Network What You Need to Establish a Wlan ConnectionStart Button and Connect To Option Setting Up and Using Networks Connecting to a Wlan Determining the Wireless Network Device Manager Security Cable Lock PasswordsSecuring Your Computer Securing Your ComputerIf Your Computer Is Lost or Stolen Dell Diagnostics TroubleshootingDell Technical Update Service When to Use the Dell DiagnosticsPress and hold the Fn key while powering the computer on Starting the Dell Diagnostics From Your Hard DriveDuring the assessment, answer any questions that appear Page OptionFunction Dell Diagnostics Main MenuOption Function Drive Problems Tab FunctionOptical drive problems Problems writing to a CD-RW, or DVD+/-RW driveMail, Modem, and Internet Problems Hard drive problemsError Messages Troubleshooting Troubleshooting Troubleshooting Troubleshooting ExpressCard Problems Ieee 1394 Device Problems Keyboard ProblemsExternal Keyboard problems Computer does not start Lockups and Software ProblemsUnexpected characters Computer stops respondingOther software problems Solid blue screen appearsMemory Problems Run the Dell Diagnostics see Dell Diagnostics onNetwork Problems Power ProblemsPrinter Problems Below 0C 32F, the computer will not startScanner Problems No sound from integrated speakers Sound and Speaker ProblemsNo sound from external speakers Touch Pad or Mouse Problems No sound from headphonesVideo and Display Problems If the display is blankIf the display is difficult to read If only part of the display is readableDrivers What Is a Driver?Reinstalling Drivers and Utilities Identifying DriversClick Start→My Computer→Properties→Hardware→Device Manager Using Windows Device Driver RollbackUsing the Drivers and Utilities Media Click the Drivers tab→Roll Back DriverTroubleshooting Restoring Your Operating System Using Microsoft Windows System Restore103 Starting System Restore Before You Begin Using the Operating System MediaReinstalling Windows XP 105Troubleshooting Recommended Tools Adding and Replacing PartsBefore You Begin Turning Off Your ComputerBefore Working Inside Your Computer Hard Drive 109Slide the hard drive out of the computer 110 Removing the Hard DriveScrews 111 Replacing the Hard DriveReturning a Hard Drive to Dell Foam packagingReplacing the Optical Drive Optical DriveRemoving the Optical Drive Optical drive Locking screw113 Hinge CoverRemoving the Hinge Cover Hinge coverReplacing the Hinge Cover KeyboardRemoving the Keyboard 115 Keyboard connector latchReplacing the Keyboard Screws Keyboard Keyboard tabsRemoving Memory Module Follow the procedures in Before You Begin onMemory 116117 CoverReplacing Memory Module Securing clips119 TabRemoving Mini-Card Wireless Mini-Cards120 Disconnect the antenna cables from the Mini-card Mini-Card Adding and Replacing Parts121 Replacing Mini-Card Internal Card With Bluetooth Wireless TechnologyRemoving the Card 123 Replacing the CardSecuring screw 124 Packing the Computer Traveling With Your ComputerIdentifying Your Computer 125Traveling by Air Travel Tips126 127 Getting HelpObtaining Assistance Getting HelpDellConnect Online Services Technical Support and Customer Service128 Automated Order-Status Service Problems With Your OrderAutoTech Service Product InformationBefore You Call Returning Items for Warranty Repair or Credit130 131 Contacting Dell Specifications 133Memory Memory module connector 134LCD interface 135TV support 1280 x 800 at 262 K colors Display Maximum resolutions136 258 mmInformation on battery life Reduced under certain power-intensive137 138 Ms halfsine pulse for storage Operating 13930G 140 141 Using the System Setup ProgramAppendix AppendixChanging the Boot Sequence Viewing the System Setup ScreenSystem Setup Screen Commonly Used OptionsUSB Storage Device CD/DVD/CD-RW drive Modular bay HDD Performing a One-Time Boot143 Cleaning Your Computer Computer, Keyboard, and DisplayMouse Cleaning an Optical MouseTouch Pad MediaDefinition of Third-Party Software and Peripherals Definition of Dell-Installed Software and PeripheralsDell Technical Support Policy U.S. Only 146FCC Class B FCC Notice U.S. Only147 Macrovision Product Notice 148Glossary 149150 151 152 153 154 155 156 157 Module bay See media bay Glossary158 159 160 161 162 163 164 165 IndexIndex See also hard drive See also optical drive 166167 168 169 170