Troubleshooting, Dell Technical Update Service | Dell PP29L manual

Troubleshooting

Dell Technical Update Service

The Dell Technical Update service provides proactive e-mail notification of software and hardware updates for your computer. The service is free and can be customized for content, format, and how frequently you receive notifications.

To enroll for the Dell Technical Update service, go to support.dell.com/technicalupdate.

Dell Diagnostics

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.

When to Use the Dell Diagnostics

If you experience a problem with your computer, perform the checks in "Lockups and Software Problems" on page 90 and run the Dell Diagnostics before you contact Dell for technical assistance.

It is recommended that you print these procedures before you begin.

NOTE: The Dell Diagnostics only operate on Dell computers.

Enter system setup, review your computer’s configuration information, and ensure that the device you want to test displays in system setup and is active (see "Using the System Setup Program" on page 141).

Start the Dell Diagnostics from your hard drive or from your Drivers and Utilities media (see "Drivers and Utilities Media" on page 13).

Troubleshooting

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Dell PP29L owner manual Troubleshooting, Dell Technical Update Service, When to Use the Dell Diagnostics

Contents

W . d e l l . c o m s u p p o r t . d e l l . c o m July U739D Contents Customizing the Touch Pad Using the Keyboard and Touch Pad Removing an ExpressCard or Blank Contents Accessing Power Options Properties If Your Computer Is Lost or Stolen Connecting a Network or BroadbandDell Technical Update Service Removing a Memory Card or Blank External Keyboard problems Mail, Modem, and Internet Problems Restoring Your Operating System Reinstalling Drivers and UtilitiesUsing Microsoft Windows System Restore Using the Operating System Media 112 109110 Replacing the Hard Drive 111 Returning a Hard Drive to Dell Automated Order-Status Service Technical Support and Customer Service Definition of Third-Party Software 144Computer, Keyboard, and Display 144 145 Contents Device documentation Finding InformationWhat Are You Looking For? Find It Here Drivers for my computer Microsoft Windows License Label What Are You Looking For? Find It Here Warranty information Other Dell customers Enter your Service Tag or productSystem, and installs the updates Appropriate for your configuration How to personalize your desktop See Drive Problems onHow to use Windows XP How to work with programs and files Operating state without affecting Microsoft Windows System RestoreRestore your operating system Returns your computer to an earlier Finding Information About Your Computer Front ViewAbout Your Computer Analog microphone Headphone connectors Touch pad buttons Device status lights D I O C O N N E C T O R S Information, see the documentation that came with your card Y B O a R D S T a T U S L I G H T S Hard drive USB connectors Video connector VGALeft Side View Security cable slot Connect USB devices, such as a mouse, keyboard, or printer USB connector Right Side ViewExpressCard slot Optical drive Back View Battery Air vents Bottom View Optical drive Battery Battery release latch Setting Up Your Computer Connecting to the InternetSetting Up Your Computer Setting Up Your Internet Connection Windows Easy Transfer Transferring Information to a New Computer To copy data from the old computer To transfer data to the new computer Setting Up a Printer Printer Cable Connecting a USB Printer Surge Protectors Power Protection Devices Line Conditioners Uninterruptible Power Supplies Setting Up Your Computer Using the Display Adjusting BrightnessUsing the Display Setting Display Resolution and Refresh Rate Numeric keypad Using the Keyboard and Touch PadUsing the Keyboard and Touch Pad Numeric Keypad System Functions BatteryPower Management Key Combinations Click Start, and then click Control Panel Click Keyboard Adjusting Keyboard SettingsMicrosoft Windows Logo Key Functions Dell QuickSet Key Combinations Touch Pad Customizing the Touch Pad Using the Keyboard and Touch Pad Battery Performance Using a Battery Dell QuickSet Battery Meter Checking the Battery Charge Check the Battery Health Conserving Battery PowerMicrosoft Windows Battery Meter Low-Battery Warning Close the display Press FnEsc Power Management ModesStandby Mode Hibernate Mode Press the power button Close the display Press FnEsc Configuring Power Management SettingsCharging the Battery Accessing Power Options Properties Replacing the Battery Storing a Battery Using a Battery Using Multimedia Using MultimediaPlaying Media DVD player includes the following basic buttons Copying CD and DVD Media How to Copy a CD or DVD Using Blank CD and DVD Media Helpful TipsMedia Type Read Write Rewritable Adjusting the Volume Adjusting the Picture Using Cards ExpressCard/34 2 ExpressCard/54 Using CardsExpressCards ExpressCard Blanks Installing an ExpressCard Secure Digital SD Removing an ExpressCard or BlankMemory Card Reader Memory Card Blanks Installing a Memory Card Removing a Memory Card or Blank Using Cards Setting Up and Using Networks Connecting a Network or Broadband Modem CableSetting Up and Using Networks What You Need to Establish a Wlan Connection Setting Up a NetworkWireless Local Area Network Checking Your Wireless Network Card Start Button and Connect To Option Setting Up and Using Networks Connecting to a Wlan Determining the Wireless Network Device Manager Securing Your Computer PasswordsSecuring Your Computer Security Cable Lock If Your Computer Is Lost or Stolen When to Use the Dell Diagnostics TroubleshootingDell Technical Update Service Dell Diagnostics Starting the Dell Diagnostics From Your Hard Drive Press and hold the Fn key while powering the computer onDuring the assessment, answer any questions that appear Page Dell Diagnostics Main Menu OptionFunctionOption Function Tab Function Drive Problems Problems writing to a CD-RW, or DVD+/-RW drive Optical drive problems Hard drive problems Mail, Modem, and Internet Problems Error Messages Troubleshooting Troubleshooting Troubleshooting Troubleshooting ExpressCard Problems Keyboard Problems Ieee 1394 Device Problems External Keyboard problems Computer stops responding Lockups and Software ProblemsUnexpected characters Computer does not start Solid blue screen appears Other software problems Run the Dell Diagnostics see Dell Diagnostics on Memory Problems Power Problems Network Problems Below 0C 32F, the computer will not start Printer Problems Scanner Problems Sound and Speaker Problems No sound from integrated speakersNo sound from external speakers No sound from headphones Touch Pad or Mouse Problems If the display is blank Video and Display Problems If only part of the display is readable If the display is difficult to read Identifying Drivers What Is a Driver?Reinstalling Drivers and Utilities Drivers Click the Drivers tab→Roll Back Driver Using Windows Device Driver RollbackUsing the Drivers and Utilities Media Click Start→My Computer→Properties→Hardware→Device Manager Troubleshooting Using Microsoft Windows System Restore Restoring Your Operating System103 Starting System Restore 105 Using the Operating System MediaReinstalling Windows XP Before You Begin Troubleshooting Turning Off Your Computer Adding and Replacing PartsBefore You Begin Recommended Tools Before Working Inside Your Computer 109 Hard Drive Removing the Hard Drive Slide the hard drive out of the computer 110Screws Foam packaging Replacing the Hard DriveReturning a Hard Drive to Dell 111 Optical drive Locking screw Optical DriveRemoving the Optical Drive Replacing the Optical Drive Hinge cover Hinge CoverRemoving the Hinge Cover 113 Keyboard Replacing the Hinge CoverRemoving the Keyboard Screws Keyboard Keyboard tabs Keyboard connector latchReplacing the Keyboard 115 116 Follow the procedures in Before You Begin onMemory Removing Memory Module Cover 117 Securing clips Replacing Memory Module Tab 119 Wireless Mini-Cards Removing Mini-Card120 Mini-Card Adding and Replacing Parts Disconnect the antenna cables from the Mini-card121 Internal Card With Bluetooth Wireless Technology Replacing Mini-CardRemoving the Card Replacing the Card 123Securing screw 124 125 Traveling With Your ComputerIdentifying Your Computer Packing the Computer Travel Tips Traveling by Air126 Getting Help Getting HelpObtaining Assistance 127 Technical Support and Customer Service DellConnect Online Services128 Product Information Problems With Your OrderAutoTech Service Automated Order-Status Service Returning Items for Warranty Repair or Credit Before You Call130 131 Contacting Dell 133 Specifications 134 Memory Memory module connector 135 LCD interfaceTV support 258 mm Display Maximum resolutions136 1280 x 800 at 262 K colors Reduced under certain power-intensive Information on battery life137 138 139 Ms halfsine pulse for storage Operating30G 140 Appendix Using the System Setup ProgramAppendix 141 Commonly Used Options Viewing the System Setup ScreenSystem Setup Screen Changing the Boot Sequence Performing a One-Time Boot USB Storage Device CD/DVD/CD-RW drive Modular bay HDD143 Computer, Keyboard, and Display Cleaning Your Computer Media Cleaning an Optical MouseTouch Pad Mouse 146 Definition of Dell-Installed Software and PeripheralsDell Technical Support Policy U.S. Only Definition of Third-Party Software and Peripherals FCC Notice U.S. Only FCC Class B147 148 Macrovision Product Notice 149 Glossary 150 151 152 153 154 155 156 Module bay See media bay Glossary 157 158 159 160 161 162 163 164 Index 165Index 166 See also hard drive See also optical drive 167 168 169 170