System problem
Problems | Possible causes |
Tablet does not turn on | The battery is completely |
| discharged. |
Tablet does not turn off |
|
Tablet locks up |
|
turn off the wireless connection on your tablet.
•Use your tablet in airplane mode.
Possible solutions
1.Charge the tablet for at least 4 hours.
2.Press and hold the Power button for 4 seconds.
Press and hold the Power button for 11 seconds to perform a hard shut down.
1.Press and hold the power button for 11 seconds to perform a hard shut down.
2.Remove the power supply and unplug / plug the battery.
Tablet is not responding or behaving unexpectedly
Software or feature is not working as expected
Docking station not working as expected
•Driver failure
•Operating system failure
•Virus/Malware
1.Shut down and restart your tablet.
2.Refresh the tablet.
3.Contact Dell’s support service. Go to dell.com/ support or dell.com/ contactdell.
Restart your tablet. Software updates may have been downloaded in the background. Swipe from the right edge of the display to access the Charms bar
and touch Settings→ Power→
Restart to restart the tablet.
42
