Troubleshooting
11
Battery problem
Problems
Battery does not charge
Battery drains quickly even when the tablet is in Standby mode
Possible causes
The tablet's temperature is below 0 °C or higher than 40 °C.
The battery or power adapter is damaged.
If the tablet is not in the range of a network it can connect to, the tablet continues to send out signals to locate a base station and drains the battery.
Possible solutions
•Unplug the Dell AC power adapter from the wall and verify that the outlet is functioning.
•Try to connect with another Dell AC power adapter (if available).
•Check all cable connections and plug back into the wall, then back into the tablet.
•Check the AC adapter LED light to ensure if the AC adapter is working.
•Check all connectors to ensure proper connectivity.
NOTE: The tablet battery requires about 4 hours to fully charge.
Charge the battery in an ambient temperature between 0 °C to 40 °C.
Contact a Dell authorized reseller to replace the battery or power adapter.
•Temporarily turn off the tablet.
•Move the tablet in range of a network it can connect to, or temporarily turn off the wireless connection on your tablet.
•Use your tablet in airplane mode.
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