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Problem

Possible Solution

 

 

No audio

1 Ensure the green audio cable is connected to audio connector

 

 

on the TV and on the computer. For the location of the

 

 

connector on the TV, see "Using the VGA Connector" on

 

 

page 18. See your computer documentation for the location of

 

 

connectors on your computer.

 

2

Ensure the volume on the computer is not muted.

 

3

Verify that sound on your computer is working by checking the

 

 

speakers. See your computer documentation for information on

 

 

troubleshooting your computer.

 

4

Disconnect the TV from the computer and test to see if the TV

 

 

volume works.

PIP/POP/PBP not working

1 Ensure the settings in the TV Menu are properly set. Press

 

 

Menu button to enter the TV Menu, and select PIP/POP/PBP.

 

2

Swap the video and audio source.

No video

NOTE: If you see a self-test, it means there is a problem with

 

your video card or you are using the wrong input source.

 

1

Ensure the TV is turned on.

 

2

Verify that all the cables are properly connected to the TV,

 

 

including the power cable.

 

3

Check to see if there is a blue or amber light on the lower,

 

 

right-hand corner of the TV. A blue light indicates the TV is on.

 

 

An amber light, means the TV is in power save mode.

 

4

Ensure VGA is selected in the Input Select menu. See "Input

 

 

Select" on page 26 for more information.

 

5

Reconnect the computer.

 

6

Connect another device that you know is working properly.

 

7

Reset the original factory defaults. Press Menu button on the

 

 

remote control, select Setup, and then select Factory Reset.

 

 

 

42

Troubleshooting Your TV

Page 42
Image 42
Dell W3707C No audio, On the TV and on the computer. For the location, Connector on the TV, see Using the VGA Connector on