Getting Help, Obtaining Assistance, 149 | Dell YT465 guide

19

Getting Help

Obtaining Assistance

CAUTION: If you need to remove the computer cover, first disconnect the computer power and modem cables from all electrical outlets.

If you experience a problem with your computer, you can complete the following steps to diagnose and troubleshoot the problem:

1See "Troubleshooting" on page 79 for information and procedures that pertain to the problem your computer is experiencing.

2See "Dell Diagnostics" on page 81 for procedures on how to run Dell Diagnostics.

3Fill out the "Diagnostics Checklist" on page 153.

4Use Dell's extensive suite of online services available at Dell Support (support.dell.com) for help with installation and troubleshooting procedures. See "Online Services" on page 150 for a more extensive list of Dell Support online.

5If the preceding steps have not resolved the problem, see "Contacting Dell" on page 152.

NOTE: Call Dell Support from a telephone near or at the computer so that the support staff can assist you with any necessary procedures.

NOTE: Dell's Express Service Code system may not be available in all countries.

When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do not have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions.

For instructions on using the Dell Support, see "Technical Support and Customer Service" on page 149.

NOTE: Some of the following services are not always available in all locations outside the continental U.S. Call your local Dell representative for information on availability.

Technical Support and Customer Service

Dell's support service is available to answer your questions about Dell™ hardware. Our support staff uses computer-based diagnostics to provide fast, accurate answers.

To contact Dell's support service, see "Before You Call" on page 152, and then see the contact information for your region or go to support.dell.com.

Getting Help

149

Image 149

Dell YT465 manual Getting Help, Obtaining Assistance, Technical Support and Customer Service, 149

Contents

Dell Latitude ATG D630 User’s Guide May YT465 Contents Setting Display Resolution and Refresh Rate Configuring Power Management SettingsMicrosoft Windows Logo Key Functions Customizing the Touch Pad and Track Stick Mobile Broadband or Wireless Wide Area Network Connecting a Network or Broadband Modem Cable Securing Your Computer Troubleshooting 103 100104 107 Wireless Local Area Network Wlan Card 127 Using the Hardware Troubleshooter Tool 110111 115 Returning Items for Warranty Repair or Credit 151 Technical Support and Customer Service 149140 149 Support.dell.com Finding InformationWhat Are You Looking For? Find It Here Quick Reference Guide Dell Support Website support.dell.com What Are You Looking For? Dell QuickSet Help Front View About Your Computer V I C E S T a T U S L I G H T S About Your Computer Y B O a R D S T a T U S L I G H T S Left Side View About Your Computer Right Side View Back View Connects USB devices, such as a mouse, keyboard, or printer About Your Computer Bottom View About Your Computer Microsoft Windows XP Transferring Information to Another Computer Transferring Information to Another Computer Microsoft Windows Vista Easy Transfer Cable for Windows Vista Battery Performance Using a Battery Dell QuickSet Battery Meter Checking the Battery ChargeMicrosoft Windows Power Meter Charge Gauge Low-Battery Warning Conserving Battery PowerCheck the Battery Charge Check the Battery Health Hibernate Mode Power Management ModesStandby and Sleep Mode Charging the Battery Configuring Power Management SettingsAccessing Power Options Properties Windows XP Replacing the Battery Battery Errors Storing a Battery Using a Battery Numeric Keypad Using the Keyboard Key Combinations Microsoft Windows Logo Key Functions Touch Pad and Track Stick Mouse Properties window Changing the Track Stick CapCustomizing the Touch Pad and Track Stick Using the Keyboard Using the Keyboard Using the Ambient Light Sensor Using the DisplayAdjusting Brightness Setting Display Resolution and Refresh Rate Switching the Video Image Under Pick a category, click Appearance and Themes Dual Independent Display Mode Swapping Primary and Secondary Displays Click the Settings tab→ Advanced→ Displays tab Connecting a Network or Broadband Modem Cable Setting Up and Using Networks Checking Your Wireless Network Card Wireless Local Area NetworkWhat You Need to Establish a Wlan Connection Select an option under Choose a connection option Order Confirmation for Your Computer Right-clickWireless Network Connection Click PropertiesStart Button and Connect To Option Determining the Wireless Network Device Manager Connecting to a Wlan Completing the Connection to the Wlan Click Start→ Connect To→ Manage wireless networks Checking Your Dell Mobile Broadband Card Mobile Broadband or Wireless Wide Area Network Enabling/Disabling the Dell Mobile Broadband Card Connecting to a Mobile Broadband NetworkClick Start→ All Programs→ Dell Wireless Microsoft Windows Firewall Dell Wi-Fi Catcher Network LocatorLocation Profile Settings General Mobility Settings Setting Up and Using Networks Setting Up and Using Networks Playing Media Using Multimedia DVD player includes the following basic buttons Copying Media Using Blank Media How to Copy Media Media Type Read Write Rewritable Helpful Tips Microsoft Windows XP Operating System Adjusting the VolumeAdjusting the Picture Microsoft Windows Vista Operating System Under Personalization, click Adjust Screen Resolution Card Types Using Cards PC Card Installing a PC Card or ExpressCardExtended Cards ExpressCard Removing a Card or Blank Using Cards Smart Card Securing Your ComputerSecurity Cable Lock About Smart Cards Installing a Smart Card About Passwords Passwords Type of Password Features Using a Primary or System Password Using a Hard Drive Password Using an Administrator Password Security Management Software Enabling the TPM FeatureTrusted Platform Module TPM Computer Tracking Software Using the Security Management SoftwareIf Your Computer Is Lost or Stolen Activating the Security Management Software Securing Your Computer Cleaning a Non-Optical Mouse Cleaning Your ComputerComputer, Keyboard, and Display Touch Pad CDs and DVDs Cleaning an Optical MouseFloppy Drive Diagnostic Lights TroubleshootingDiagnostic Light Codes During Post Suggested Resolution If available, install working memory Dell Diagnostics Dell Technical Update ServiceWhen to Use the Dell Diagnostics Starting the Dell Diagnostics From Your Hard Drive Insert the Drivers and Utilities media Tab Function Dell Diagnostics Main MenuOption Function Click Dell Support and point to Dell Support Settings Accessing the Dell Support UtilityDell Support Utility Clicking the Dell Support Icon Double-Clicking the Dell Support Icon Drive ProblemsMedia drive problems Hard drive problems Mail, Modem, and Internet ProblemsProblems writing to a CD/DVD-RW drive If you hear an unfamiliar scraping or grinding sound Click the Start button and click Control Panel Error Messages Troubleshooting Click Add or Remove Programs Click Printers and Other Hardware Ieee 1394 Device ProblemsKeyboard Problems Unexpected characters Lockups and Software ProblemsExternal Keyboard problems Computer does not start up Other software problemsComputer stops responding Program stops responding or crashes repeatedly Network Problems Memory Problems Mobile Broadband Wireless Wide Area Network Wireless Local Area Network WlanGeneral Icon on the Windows Power Problems PC Card Problems Docking While the Computer Is Running Ensuring Sufficient Power for Your ComputerDocking Power Considerations AC Power Loss While the Computer Is Docked Printer ProblemsScanner Problems No sound from external speakers Sound and Speaker ProblemsNo sound from integrated speakers Video and Display Problems Touch Pad or Mouse ProblemsNo sound from headphones 100 If the display is difficult to read If the display is blankClick Appearance and Themes 101 102 If only part of the display is readable Viewing the System Setup Screens System Setup ProgramOverview 103 Changing the Boot Sequence System Setup ScreensCommonly Used Options Diskette Drive Modular bay HDD Internal HDD Optical Drive Changing Printer Modes Performing a One-Time BootChanging COM Ports 105 106 What Is a Driver? Reinstalling SoftwareDrivers Identifying Drivers Installing Drivers in the Correct Order Reinstalling Drivers and UtilitiesUsing Windows Device Driver Rollback 108 109 Using the Drivers and Utilities MediaClick the Drivers tab→ Roll Back Driver Manually Reinstalling Drivers Using the Hardware Troubleshooter ToolMicrosoft Windows XP Click Start→ Help and Support Starting System Restore Using Microsoft Windows System RestoreRestoring Your Operating System Microsoft Windows Vista Undoing the Last System Restore Using the Operating System MediaEnabling System Restore Before You Begin 113 Reinstalling Windows 114 Before You Begin Adding and Replacing PartsRecommended Tools Turning Off Your Computer 116 Before Working Inside Your Computer 117 118 Hinge Cover 119 Keyboard 120 Internal Card With Bluetooth Wireless Technology 121 122 Coin-Cell BatteryMemory 123 124 125 126 127 Wireless Local Area Network Wlan Card 128 129 Mobile Broadband Card 130 131 132 Subscriber Identity Module SIM CardHard Drive 133 134 Returning a Hard Drive to Dell FCM Flash Cache Module Card Media BayRemoving Media Bay Devices 135 136 137 Dell QuickSet 138 Identifying Your Computer Traveling With Your ComputerPacking the Computer 139 140 Travel TipsTraveling by Air 141 SpecificationsProcessor System Information 142 Ports and ConnectorsPCI-E Card Memory Communications 143Video Audio Display 144Keyboard Touch Pad Track Stick Battery145 AC Adapter 146 Fingerprint Reader Optional 147Physical Environmental Specifications Getting Help Technical Support and Customer ServiceObtaining Assistance 149 150 DellConnect Online Services AutoTech Service Problems With Your OrderAutomated Order-Status Service 151 Visit support.dell.com Before You CallContacting Dell 153 Diagnostics Checklist 154 FCC Notice U.S. Only AppendixFCC Class B 155 156 Macrovision Product Notice 157 Glossary Device driver See driver 158 159 160 161 Module bay See media bay 162 163 164 165 166 Video resolution See resolution