Troubleshooting

Psion Workabout

There is no SunData Icon in the system screen.

From the Psion system screen, select Menu, Apps, Install, Enter, Tab, and select Sundata.app in the \SUN\ subdirectory. If this file does not exist, it must be copied from the SunScan program disk - refer to the appendix: File Transfer between Workabout and PC.

The system fails to recognise a Flashcard in the A: or B: drives.

Make sure the SSD drawer is firmly closed.

The Workabout gives continuous “low battery” warnings, even after fully recharging the battery pack.

Remove and then replace the battery pack when it is fully charged. This will reset the “low battery” warnings.

Problems running the SunData application.

SunData fails to run, with exit code 80.

The supporting file Sys$8087.ldd is not in the \SUN\ subdirectory. Copy it there from the SunScan program disk - refer to the installation notes.

SunData reports “serial port in use”.

Exit the program, and make sure the Remote Link is off. Press Menu, Spec, Remote Link, Enter, from the system screen.

SunData fails with “insufficient memory” or “insufficient system resources” message.

Close any other applications that are running. Delete any unnecessary data files stored on the Internal drive. From the system screen, select Menu, Info, Memory Info, Enter. If the amount of System memory is shown as more than 80k, reboot the Workabout (+Ctrl+Del) and reinstall the SunData Icon. As a last resort, cold boot the Workabout (+Shift+Ctrl+Del). You will then have to reinstall the SunData programs from the SunScan program disk - see the complete installation instructions.

While running SunData

SunData reports “SunScan probe not connected”.

Check the cable connections. Check the condition of the batteries in the SunScan probe.

SunData recognises the SunScan probe, but fails to take readings.

Exit the SunData program, and run it again. If “BFS” is selected as the external sensor in Menu, Settings, SunScan Probe, Enter, make sure a Beam Fraction sensor is connected and is exposed to some light.

On running SunData, all the system settings are scrambled.

The Default.cfg may be corrupted. Exit SunData and delete the file Default.cfg in the \SUN\ subdirectory.

“Out of memory” reported on drive A:.

Replace the Flashcard with an empty formatted one and start a new data file. Transfer the data on the full Flashcard to a PC and reformat it.

SunScan User Manual v 1.05

Technical Reference section 67

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Delta Electronics SS1-UM-1.05 user manual Troubleshooting, Psion Workabout, Problems running the SunData application

SS1-UM-1.05 specifications

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