TROUBLESHOOTING

Continued

OBSERVED PROBLEM

POSSIBLE CAUSE

REMEDY

Heater produces a whistling noise

1. Turning gas control knob to

1.

Turn gas control knob to LO

 

when burner is lit

 

HI position when burner is

 

position and let warm up for a

 

2.

cold

2.

minute

 

Air in gas line

Operate burner until air is

 

 

 

 

removed from line. Have gas

 

 

 

 

line checked by local propane/

 

3.

Dirty or partially clogged

3.

LP or natural gas company

 

Clean burner (see Cleaning

 

 

burner orifice

 

and Maintenance, page 30) or

 

 

 

 

replace burner orifice

 

 

 

 

 

Glass soots

1. Flame impingement on logs

1.

Adjust log set so that the

 

 

 

 

flame does not excessively

 

2.

Debris around burner air

2.

impinge in it

 

Inspect the opening at the base

 

 

mixer

 

of the burner to see that it is

 

 

 

 

NOT packed with any type of

 

 

 

 

material

 

 

 

 

 

Fireplace produces a clicking/

1. Metal expanding while heating

1.

This is normal. If noise is

ticking noise just after burners

 

or contracting while cooling

 

excessive, contact qualified

are lit or shut off

 

 

 

service person

 

 

 

 

 

Remote does not function

1. Battery is not installed or

1.

Replace 9-volt batteries in

 

 

battery power is low

 

receiver and remote control

 

 

 

 

 

Fireplace shuts off in use

1. High or gusting winds

1.

Fireplace has been tested for

 

 

 

 

up to 40 mph winds. However,

 

 

 

 

extreme conditions may occur.

 

 

 

 

See Lighting Instructions on

 

2.

Low line pressure

2.

page 27

 

Contact local propane/LP or

 

3.

Pilot is partially clogged

3.

natural gas company

 

Clean pilot (see Cleaning and

 

4.

Inner vent pipe leaking ex-

4.

Maintenance, page 30)

 

Locate and correct all leaks

 

 

haust gasses into system

 

(see Checking Gas Connec-

 

5.

Glass too loose and air tight

5.

tions, page 21)

 

Tighten glass

 

 

gasket leaks in corners after

 

 

 

 

6.

usage

6.

Replace faulty component

 

Bad thermopile or thermo-

 

7.

couple

7.

Check for proper installation

 

Improper vent cap installa-

 

 

tion

 

and freedom from debris or

 

 

 

 

blockage

34

www.desatech.com

116646-01D

Page 34
Image 34
Desa T32N-a SERIES When burner is lit HI position when burner is, Cold Minute Air in gas line Operate burner until air is