OWNER’S MANUAL
TROUBLESHOOTING
Continued
OBSERVED PROBLEM | POSSIBLE CAUSE | REMEDY | ||
Glass soots | 1. | Flame impingement on logs | 1. | Adjust the log set so that the flame does |
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| not excessively impinge on it |
| 2. | Debris around burner air mixer | 2. | Inspect the opening at the base of the |
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| burner to see that it is NOT packed with |
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| any type of material |
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Fireplace produces a clicking/ticking noise just after burners are lit or shut off
1.Metal expanding while heating or con- tracting while cooling
1.This is common. If noise is excessive, contact qualified service person
WARNING: If you smell gas
•Shut off gas supply.
•Do not try to light any appliance.
•Do not touch any electrical switch; do not use any phone in your building.
•Immediately call your gas supplier from a neighbor’s phone. Follow the gas supplier’s instructions.
•If you cannot reach your gas supplier, call the fire department.
IMPORTANT: Operating fireplace where impurities in air exist may create odors. Cleaning supplies, paint, paint remover, cigarette smoke, cements and glues, new carpet or textiles, etc., create fumes. These fumes may mix with combustion air and create odors.
Fireplace produces unwanted odors | 1. | Gas leak. See Warning statement above | 1. | Locate and correct all leaks |
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Fireplace shuts off in use | 1. | High or gusting winds | 1. | Fireplace has been tested for up to |
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| 40mph winds. However, extreme con- |
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| ditions may occur |
| 2. | Low line pressure | 2. | Contact local propane/LP or natural gas |
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| company |
| 3. | Pilot is partially clogged | 3. | Clean pilot |
| 4. | Inner vent pipe leaking exhaust gasses | 4. | Locate and correct all leaks |
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| into system |
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| 5. | Horizontal vent improperly pitched | 5. | Horizontal vent termination should slope |
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| down only enough to prevent any water |
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| from entering the unit. The maximum |
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| downward slope of the vent termination |
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| is 1/4" for any horizontal run |
| 6. | Glass too loose and air tight gasket leaks | 6. | Tighten glass |
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| in corners after usage |
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| 7. | Bad thermopile or thermocouple | 7. | Replace faulty component |
| 8. | Improper vent cap installation | 8. | Check for proper installation and free- |
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| dom from debris or blockage |
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Gas odor even when control knob is in OFF | 1. | Gas leak. See Warning statement above | 1. | Locate and correct all leaks |
position | 2. | Control valve defective | 2. | Replace control valve |
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Gas odor during combustion | 1. | Gas leak. See Warning statement above | 1. | Locate and correct all leaks |
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Dark residue on logs or inside of fireplace | 1. | Improper log placement | 1. | Properly locate logs |
| 2. | Air holes at burner inlet blocked | 2. | Clean out air holes at burner inlets. Pe- |
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| riodically repeat as needed |
| 3. | Burner flame holes blocked | 3. | Remove blockage or replace burner |
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