Troubleshooting
WARNING: Turn off heater and let cool before servicing. Only a qualified service person should service and repair heater.
CAUTION: Never use a wire, needle or similar object to clean ODS/pilot. This can damage ODS/pilot unit.
Note: All troubleshooting items are listed in order of operation.
The two most common causes of a malfunctioning gas appliance are:
1.Loose wiring connections
2.Construction debris clogging the pilot and/or gas control valve filter
OBSERVED PROBLEM | POSSIBLE CAUSE | REMEDY | |||
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Manual Ignition System Only | 1. Ignitor electrode not con- | 1. | Reconnect ignitor cable | ||
When ignitor button is pressed, |
| nected to ignitor cable | 2. | Free ignitor cable if pinched | |
there is no spark at ODS/pilot | 2. Ignitor cable pinched or wet | ||||
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| by any metal or tubing. Keep | |
| 3. | Piezo ignitor nut is loose | 3. | ignitor cable dry | |
| Tighten nut holding piezo ig- | ||||
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| nitor to base panel of log set. Nut | |
| 4. | Broken ignitor cable | 4. | is located behind base panel. | |
| Replace ignitor cable | ||||
| 5. | Bad piezo ignitor | 5. | Replace piezo ignitor | |
| 6. | Ignitor electrode positioned | 6. | Replace pilot assembly | |
| 7. | wrong | 7. | Replace pilot assembly | |
| Ignitor electrode broken | ||||
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Manual Ignition System Only | 1. Gas supply turned off or equip- | 1. | Turn on gas supply or open | ||
When ignitor button is pressed, |
| ment shutoff valve closed | 2. | equipment shutoff valve | |
there is spark at ODS/pilot but | 2. Control knob not in PILOT | Turn control knob to PILOT | |||
no ignition | 3. | position | 3. | position | |
| Control knob not pressed in | Press in control knob while in | |||
| 4. | while in PILOT position | 4. | PILOT position | |
| Air in gas lines when in- | Continue holding down con- | |||
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| stalled |
| trol knob. Repeat igniting op- | |
| 5. | Depleted gas supply (pro- | 5. | eration until air is removed | |
| Contact local propane/LP gas | ||||
| 6. | pane/LP only) | 6. | company | |
| ODS/pilot is clogged | Clean ODS/pilot (see Cleaning | |||
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| and Maintenance, page 23) or | |
| 7. | Gas regulator setting is not | 7. | replace ODS/pilot assembly | |
| Replace gas regulator | ||||
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| correct |
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