Troubleshooting
Continued
OBSERVED PROBLEM | POSSIBLE CAUSE | REMEDY | |||
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Heat produces a whistling noise | 1. Turning gas control knob to | 1. | Turn gas control knob to LO | ||
when burner is lit |
| HI position when burner is |
| position and let warm up for a | |
| 2. | cold | 2. | minute | |
| Air in gas line | Operate burner until air is | |||
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| removed from line. Have gas | |
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| line checked by propane/LP | |
| 3. | Dirty or partially clogged | 3. | or natural gas company | |
| Clean burner (see Cleaning | ||||
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| burner orifice |
| and Maintenance, page 23) or | |
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| replace burner orifice |
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Glass soots | 1. Flame impingement on logs | 1. | Adjust the log set so the flame | ||
| 2. | Debris around burner air | 2. | does equipment shutoff valve | |
| Inspect the opening at the base | ||||
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| mixer |
| of the burner to see that it is | |
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| not packed with any type of | |
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| material | |
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Fireplace produces a clicking/ | 1. Metal expanding while heat- | 1. | This is normal. If noise is | ||
ticking noise just after burners |
| ing or contracting while |
| excessive, contact qualified | |
are lit or shut off |
| cooling |
| service person | |
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Remote does not function | 1. Battery is not installed or | 1. | Replace | ||
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| battery is power is low |
| receiver and remote control | |
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Fireplace shuts off in use. | 1. High or gusting winds | 1. | Fireplace has been tested for | ||
Burner backfiring during com- |
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| up to 40 mph winds. However, | |
bustion |
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| extreme conditions may occur. | |
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| See Lighting Instructions, | |
| 2. | Low line pressure | 2. | page 19 or 20 | |
| Check local propane/LP or | ||||
| 3. | Pilot is partially clogged | 3. | natural gas company | |
| Clean pilot (see Cleaning and | ||||
| 4. | Improper or restricted venting | 4. | Maintenance, page 23) | |
| Locate and correct all vent | ||||
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| conditions (see Checking for | |
| 5. | Clogged burner tube, blocked | 5. | Proper Venting, page 10) | |
| Clean burner tube and orifice, | ||||
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| orifice or improper burner air |
| adjust air shutter (see Inspect- | |
| 6. | adjustment | 6. | ing Burners, page 22) | |
| Bad thermopile or thermo- | Replace faulty components | |||
| 7. | couple | 7. | Check for proper installation | |
| Vent cap improperly installed | ||||
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| or blocked |
| or remove debris or blockage | |
www.desatech.com | 27 |
