Troubleshooting

Continued

OBSERVED PROBLEM

POSSIBLE CAUSE

REMEDY

 

 

 

 

 

Heat produces a whistling noise

1. Turning gas control knob to

1.

Turn gas control knob to LO

when burner is lit

 

HI position when burner is

 

position and let warm up for a

 

2.

cold

2.

minute

 

Air in gas line

Operate burner until air is

 

 

 

 

removed from line. Have gas

 

 

 

 

line checked by propane/LP

 

3.

Dirty or partially clogged

3.

or natural gas company

 

Clean burner (see Cleaning

 

 

burner orifice

 

and Maintenance, page 23) or

 

 

 

 

replace burner orifice

 

Glass soots

1. Flame impingement on logs

1.

Adjust the log set so the flame

 

2.

Debris around burner air

2.

does equipment shutoff valve

 

Inspect the opening at the base

 

 

mixer

 

of the burner to see that it is

 

 

 

 

not packed with any type of

 

 

 

 

material

 

 

 

 

 

Fireplace produces a clicking/

1. Metal expanding while heat-

1.

This is normal. If noise is

ticking noise just after burners

 

ing or contracting while

 

excessive, contact qualified

are lit or shut off

 

cooling

 

service person

 

 

 

 

 

Remote does not function

1. Battery is not installed or

1.

Replace 9-volt batteries in

 

 

battery is power is low

 

receiver and remote control

 

 

 

 

 

Fireplace shuts off in use.

1. High or gusting winds

1.

Fireplace has been tested for

Burner backfiring during com-

 

 

 

up to 40 mph winds. However,

bustion

 

 

 

extreme conditions may occur.

 

 

 

 

See Lighting Instructions,

 

2.

Low line pressure

2.

page 19 or 20

 

Check local propane/LP or

 

3.

Pilot is partially clogged

3.

natural gas company

 

Clean pilot (see Cleaning and

 

4.

Improper or restricted venting

4.

Maintenance, page 23)

 

Locate and correct all vent

 

 

 

 

conditions (see Checking for

 

5.

Clogged burner tube, blocked

5.

Proper Venting, page 10)

 

Clean burner tube and orifice,

 

 

orifice or improper burner air

 

adjust air shutter (see Inspect-

 

6.

adjustment

6.

ing Burners, page 22)

 

Bad thermopile or thermo-

Replace faulty components

 

7.

couple

7.

Check for proper installation

 

Vent cap improperly installed

 

 

or blocked

 

or remove debris or blockage

117437-01B

www.desatech.com

27

Page 27
Image 27
Desa (V)CB36N(E), (V)CB36P(E) operation manual Observed Problem Possible Cause Remedy, See Lighting Instructions

(V)CB36P(E), (V)CB36N(E) specifications

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