TROUBLESHOOTING

29

TROUBLESHOOTING

Continued

OBSERVED PROBLEM

POSSIBLE CAUSE

REMEDY

Burner does not light after pilot is lit

1.

Burner orifice clogged

1.

Clean burner (see Cleaning and Mainte-

 

 

 

 

 

nance, page 27) or replace burner orifice

 

 

2.

Inlet gas pressure is too low

2.

Contact local propane/LP or natural gas

 

 

 

 

 

company

 

 

3.

Thermopile leads disconnected or im-

3.

Reconnect leads to TP & TPTH terminal

 

 

 

properly connected

 

on control valve

 

 

4.

Thermopile is defective

4.

Replace thermopile

 

 

 

 

 

 

 

Delayed ignition burner

1.

Manifold pressure is too low

1.

Contact local propane/LP or natural gas

 

 

 

 

 

company

 

 

2.

Burner porting or orifice clogged

2.

Clean burner (see Cleaning and Mainte-

 

 

 

 

 

nance, page 27) or replace burner orifice

 

 

 

 

 

 

 

Burner backfiring during combustion

1.

Burner orifice is clogged or damaged

1.

Clean burner (see Cleaning and Mainte-

 

 

 

 

 

nance, page 27) or replace burner orifice

 

 

2.

Damaged burner

2.

Replace damaged burner

 

 

3.

Gas regulator defective

3.

Replace gas control

 

 

 

 

 

 

 

Slight smoke or odor during initial opera-

1.

Residues from manufacturing processes

1.

Problem will stop after a few hours of

tion

 

and logs curing

 

operation

 

 

 

 

 

 

Heater produces a whistling noise when

1.

Turning gas control knob to HI position

1.

Turn gas control knob to LO position

burner is lit

 

when burner is cold

 

and let warm up for a minute

 

 

2.

Air in gas line

2.

Operate burner until air is removed from

 

 

 

 

 

line. Have gas line checked by local

 

 

 

 

 

propane/LP or natural gas company

 

 

3.

Dirty or partially clogged burner ori-

3.

Clean burner (see Cleaning and Main-

 

 

 

fice

 

tenance, page 27) or replace burner

 

 

 

 

 

orifice

 

 

 

 

 

 

Glass soots

1.

Debris around burner air mixer

1.

Inspect the opening at the base of the

 

 

 

 

 

burner by removing log assembly to see

 

 

 

 

 

that it is NOT packed with any type of

 

 

 

 

 

material [see Installing Brick Liner Mod-

 

 

 

 

 

els BL42DA(SA) and BL42DHA(SA)] for

 

 

 

 

 

log removal

 

 

2.

Improper vent configuration

2.

Check venting configuration specifica-

 

 

 

 

 

tions

Fireplace produces a clicking/ticking noise

1.

Metal expanding while heating or con-

1.

This is common. If noise is excessive,

just after burners are lit or shut off

 

tracting while cooling

 

contact qualified service person

 

 

 

 

 

 

Remote does not function

1.

Battery is not installed or battery power

1.

Replace 9-volt batteries in receiver and

 

 

 

is low

 

remote control

116239-01B

www.desatech.com

Page 28 Page 30
Page 29
Image 29
Desa (V)KC42N Series, (V)KC42P SERIES installation manual Inlet gas pressure is too low
Page 28 Page 30

(V)KC42N Series, (V)KC42P SERIES specifications

The Desa (V)KC42P SERIES and (V)KC42N Series represent a significant advancement in the field of heating solutions, designed to enhance comfort while optimizing energy efficiency. These innovative heating systems are engineered for residential and commercial applications, making them versatile for various environments.

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In summary, the Desa (V)KC42P and (V)KC42N Series are engineered to provide superior heating performance, energy efficiency, and safety. With advanced technology, durable construction, and user-friendly features, these heating solutions stand out in the market as reliable options for any heating need.
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