DirecTV Troubleshooting Guide for DIRECTV Sat-Go: Running System Tests and AutoTune Solutions

Troubleshooting

Running the System Test

The System Test allows you to run a basic diagnostics check on your DIRECTV Sat-Go system. If you are experiencing any trouble with your TV or antenna, run the system test. It will also allow you to get your access card and receiver ID numbers or to initiate diagnostic procedures on your TV.

First make sure that:

•All connections — jacks, cables, etc. — are in place correctly.

•There are batteries in the remote control and that they are working correctly.

•There is a battery in the DIRECTV Sat-Go System and that it is working correctly.

•The access card is installed properly in the DIRECTV Sat-Go System.

Follow these steps to run the diagnostics system test on your DIRECTV Sat-Go System

1)Turn on your TV.

2)Slide the mode switch to the DIRECTV position to put the remote control in satellite - controlling mode, then press MENU.

3)Select Settings.

4)Select Setup, then Info & Test.

5)Use arrow keys to highlight the System Test tab, then press SELECT on Run Test.

6)If your system does not pass the system test, check any of these potential trouble areas: cabling, pointing the satellite, phone connection and access card.

You should run a system test several times before concluding that there is a problem. Occasional fluctuations in the phone line or satellite signal can give temporary false readings.

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